Connection to Zen Fire Failed!

[yeh5863]

Hello!

I was able to connect to Zen Fire without any issue until this morning. It says "ZenFire: Please check your account connection parameters and your internet connection. (Login Failed)". Obviously my internet connection is okay otherwise I won't be here. I have done the following: Click on Tools, Account Connection, choose ZenFire, click Change, and typed in my login information again, then Finish. This didn't help. I then went to Tools, Options, Misc, and Reset my Instrument. Restarted my NinjaTrader, didn't help. I then closed my platform using Task Manager and rebooted my computer as well, still got the same error message. Can someone please help???

Thank you very much in advance!

yeh5863

[NinjaTrader_VinceB]

Hi,

Are you on a Zen-Fire Demo account by any chance? If so, please contact your broker and have them confirm your Demo hasn't expired.

[yeh5863]

Hello Vincent,

Thank you for your quick reply! I am relatively new to NinjaTrader so please forgive my ignorance. Does the demo account with Zen Fire actually expires? I have no clue! I thought I could use the demo forever, which is not the case? In this case, could you please tell me how much is it per month to have Zen Fire's data feed working live?

Thank you again!

yeh5863

[NinjaTrader_VinceB]

Yes, a Zen-Fire demo account expires. I believe they do after 30 days. Your Demo was set up by the broker and you need to contact them for any purchase options.

[yeh5863]

Thank you, Vincent, will do!