Cannot Connect

[Edward Kunafi]

Hello Support Team,
My system working ok, earlier today. Now it cannot connect to Zen-Fire, it shows "Connecting - Zen-Fire" but never turn green.
I cannot initiate disconnect.
I try connecting to market replay, it then also show "Connected - Replay" but not Green, remain light grey colour and I do not get the Replay Control applet.
I have tried shutdown Ninja, as well as reboot my computer. It is still the same. I then download the 1000.12, and it is still the same.

Kindly help.

Thanks.
Regards,
Edward K.

[NinjaTrader_Jason]

Hello Edward,

I suggest to remove the current Zen-Fire connection and recreate a new one as per the instructions at the link below.

http://www.ninjatrader.com/webnew/support_ZenFire.htm

Check if the issue persists.

If so, please check for software, such as (corporate) firewalls, spyware and anti-virus software, that could be interfering the connection.

If you still cannot get connected, please send me a note to support[at]ninjatrader[dot]com, including your Zen-Fire username and password.

That way I can test your connection on my end.

In addition, please reference this forum thread in the email.

[Edward Kunafi]

Cannot Connect

Hello Jason,

I have created new account connection. But it still behave the same.
Something else should be causing it.
Trying to connect to Market Replay, I see the Replay Control Applet flashed, then disappears, the status changed to Connected - Replay, but remain grey.

Thanks.

Regards.
Edward K.

[NinjaTrader_Jason]

Hello Edward,

I suggest to try an uninstall/re-install of NinjaTrader. You will save all settings and data.

Uninstall NinjaTrader via the Windows Control Panel-->Add/Remove Programs (XP), Programs and Features (Vista).

Clear your browser cache and download and install NinjaTrader 6.5 at the link below.

http://www.ninjatrader.com/webnew/download_trading_software.htm

Let me know if the issue persists. If so, please send me your log and trace files at support[at]ninjatrader[dot]com.

You can find these files at the following locations:

Start Menu--> My Documents--> NinjaTrader 6.5--> Log--> log.20090820 for today. (log.yyyymmdd for any other date)

Start Menu--> My Documents--> NinjaTrader 6.5--> Trace--> trace.20090820 for today. (trace.yyyymmdd for any other date)

Please put 'Attn Jason' in the subject header and reference this forum thread.