NT platform freezing up with Vista.

[Beth_A]

After I initiate or close a trade, my platform freezes up. When I try rebooting or reopening, it freezes and this is the error message that pops up.


Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: NinjaTrader.exe
Application Version: 6.5.1000.12
Application Timestamp: 4a805587
Hang Signature: a03a
Hang Type: 256
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 78d9d0de5af30269456f1ff7af63a55c
Additional Hang Signature 2: 9545
Additional Hang Signature 3: 1ecd7adb8b3da1d9588e6a5973dd9abd
Additional Hang Signature 4: a03a
Additional Hang Signature 5: 78d9d0de5af30269456f1ff7af63a55c
Additional Hang Signature 6: 9545
Additional Hang Signature 7: 1ecd7adb8b3da1d9588e6a5973dd9abd


Has anyone else experienced problems with Vista? My comp specs are better than required and the NT software is not corrupted. Im beginning to think it is Vistas fault.

Please help. Thank you.

[NinjaTrader_Kyle]

Hi Beth_A,

Thank you for your post.

Windows Vista (32 bit version) is a supported OS and NinjaTrader should run well.

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Kyle" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your log and trace files from today's date.
You will find the log file here: My Documents > NinjaTrader 6.5 > Log > log.20090827.txt
You will find the trace file here: My Documents > NinjaTrader 6.5 > Trace > trace.20090827.txt

[Beth_A]

To Kyle

I already sent that to support a few minutes ago. I didnt name any specific person to receive it though.

[NinjaTrader_Kyle]

Hi Beth_A,

Thank you for your reply.

In that case, I suggest that you continue to work with our support team via email.