not responding

[billy]

Hello, I fire up Ninja Trader, my stuff comes up, but I can't do anything with it. All the Ninja screens are unresponsive. Other programs are fine.

I Removed and Downloaded again but still no joy...

-bill

[NinjaTrader_Ben]

Hello,

If you have google desktop, please uninstall it as NT is not compatable with it.

Did you install NT for the first time? If so:
Please follow the steps listed below to completely uninstall and reinstall NinjaTrader:

1. Close all running applications.
2. Then from the Start menu select --> Control Panel --> Add and Remove Programs.
3. From Add and Remove Programs select NinjaTrader 6.5 and click Remove.
4. Then manually delete the folder "NinjaTrader 6.5" located under Start --> My Documents.
5. Delete any NinjaTrader installation files. This can be done by going to Start --> My Computer --> Search button --> search for (NinjaTrader*) --> select Local C Disk and then press search.
6. Then you will need to clear your internet browser cache and history. You will clear this from within your internet browser (with IE, Tools-->Options, delete cookies and files, clear history).
7. Reboot your machine.
8. Once these steps are completed, download NT6.5 from the link below:
   Download

Please let us know if you are able to get up and running after the reinstall.

If not, are you able to see any errors in your log tab?
Also, you can try deleting the workspace you are using in Documents>Ninjatrader 6.5>workspaces. You may have a corrupt workpsace.