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Ninja crash & unable to connect
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Ninja crash & unable to connect
Anyone have a Ninja crash & unable to connect. Not sure if it is Mirus??Tags: None
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Hello debbieg100,
Thank you for your post.
There actually were a few reports of an unexpected disconnect throughout the night. The issue seems to have been resolved at this time.
I will report this to our development team to let them know of the issue.
Please let me know if I may be of further assistance.Christopher J.NinjaTrader Customer Service
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Originally posted by thalestrader View PostI am unable to log in again.
I get this message:
Login failed: Unable to login (10001)
Hello thalestrader,
I have just tested my Zen-Fire connection and was able to connect successfully.
Please remove, repair and recreate your connection with the steps I have provided below.
- Please go to the Tools menu--> select Account Connections--> highlight the connection--> click Remove
- Then go to the Tools menu--> select Options--> select the Misc tab--> click Repair DB
- Restart NinjaTrader
- Please go to the Tools menu--> select Account Connections and recreate the account connection.
I have provided a link below to our Connection Guide that will assist with recreating your connection.
Please let me know if the issue persists after this procedure.Christopher J.NinjaTrader Customer Service
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I did as instructed, still unable to connect to zen-fire, but I have no problem with other connections.
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Hello all,
I am able to connect to Zen-Fire on my end. Please try recreating the Zen-Fire connection via Tools-->Account Connections.
Manually type in your username and password and check if the issue persists.
If so, please check for software, such as (corporate) firewalls, spyware and anti-virus software, that could be blocking the connection.
If the issue remains, please send me your Zen-Fire username and password, so I can create and test your connection on my end.
You can send them to support[at]ninjatrader[dot]com. Please reference this forum thread and put 'Attn Jason' in the subject header.JasonNinjaTrader Customer Service
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