BIG ESignal problem!

[easyfresh3000]

Hello,

since last week I'm unable to connect to the ESignal data manager. It's not a problem of the level 2 or the news host.

It has to be a server problem of ESignal because I completly reinstalled my system(Vista) but it still won't work. In the last months I had asolutly no problems to connect to ESignal but since a few days nothing will work.

Anybody here has the same problem ?

[NinjaTrader_Jason]

Hello easyfresh3000,

Can you please tell me what happens when you connect to eSignal; do you receive an error message?

I am able to connect to eSignal on my end.

I suggest to recreate your eSignal connection in NinjaTrader and check if this will make a difference.

http://www.ninjatrader.com/webnew/support_esignal.htm

[easyfresh3000]

I try this maybe ten times but nothing changed.

When I start the ESignal data manager he says no reception and no password. When I wait 5 to 10 minutes I become connected.
When I then start Ninja Trader and try to connect nothing happens. I wait ten minutes and then Ninja says unable to connect to daily host.

I check all usernames and passwords but they are all ok. So it can't be a problem of Ninja Trader. ESignal has changed something in the data manager since the last update (1721a) and now nothing work correctly.

I have two computer for trading. One with Vista the other with XP. XP works fine but Vista and the new ESignal update not work on my system.

[NinjaTrader_Jason]

Can you convert back to the old eSignal Data Manager?

Where am I able to download and install this last update?

In addition, what happens if you connect to eSignal while the Data Manager is initially closed?

[easyfresh3000]

Here you can download the update:

http://www.esignal.com/products/download.aspx

I try to install a older version of ESignal but it seems they changed something on their server because nothing changed with the older version.

When I first start Ninja and try to connect nothing changed. I really try everything but it really seems to be a problem with ESignal.

[NinjaTrader_Jason]

I installed the latest eSignal software and I experienced the issue initially as well.

I subsequently closed NinjaTrader and the Data Manager. I opened the eSignal software and closed it.

When I started NinjaTrader and connected to eSignal, I was able to connect again.

Can you please try the same on your end and check if you can get connected.

[easyfresh3000]

Good to hear that I'm not alone

I tried it but I still can't connect...

[NinjaTrader_Jason]

Can you please reboot your PC and try again.

I am able to connect to eSignal.

[easyfresh3000]

I tried. Nothing happens. Still not connected.

[NinjaTrader_Jason]

Hello easyfresh3000,

Can you please send me an email to support[at]ninjatrader[dot]com including your eSignal username and password, so I can test your connection on my end.

Please put 'Attn Jason' in the subject header and reference this forum thread.