Cannot connect Ninja Trader

[metrorest]

Hi,

Today when I opened NT all charts were blank.When I tried to connect to ZenFire I received message Unable To Login(20051).

Perhaps I should mention that prior to this happening I changed processor and memory in my computer.Thank you.

[NinjaTrader_Bertrand]

Welcome to the forums, which NinjaTrader version are you using currently? I would also suggest synching the PC clock fresh and then rebooting the system, then attempt to connect to ZenFire again - checked mine here and got no issues.

[metrorest]

6.5.I did as you told me and it works.Thank you very much.

[NinjaTrader_Bertrand]

Great that worked for you

[RndlStevens]

Unable to connect

Unable to connect. Ninja Trader trys to connect to the Patsystem for 10 minutes.
Used a neighbors laptop and their wireless service=no problems
Used a neighbors laptop and my ethernet connection= no problem
When I try to connect my pc with the same ethernet connection, it does not connect.
I have uninstalled AVG virus program, turned of window firewall but still cannot connect.
Help

[NinjaTrader_Bertrand]

RndlStevens, welcome to our forums! Which NinjaTrader release version are you using on the PC where it does not connect and get stuck? Please ensure that this is the latest 6.5.1000.14 release we offer, if not you can upgrade conveniently via Help > Download Site.

Next I would suggest to remove the PATS connection and going to Tools > Options > Misc > Repair the DB.

Then resetup the PATS connection with this guide - http://www.ninjatrader.com/webnew/su...PatSystems.htm

Please pay special attention to the section and tips under 'I try to connect but nothing happens'.

[RndlStevens]

Still cannot connect but not giving up

Hello Sir, Thank You for your support.
I have uninstalled and downloaded Ninja about 4 times now, the latest ver on the website.
The Patsystem connection has been removed and then added back about 10 times,
the Host and Price ports have been changed to 3 different numbers,
the password has been changed 3 times.
Port Forward program says my ports are open, I also know this because I connected with the neighbors laptop and my ethernet cable and connection.
I have emailed you the trace and log files from previous days.
Hope to hear back from you, thanks again.

[NinjaTrader_Bertrand]

Thanks for the reply, will check our inbox for your logs and reply then via email to advise further.

[RndlStevens]

Tech Support for this a.m.

Hello Bertrand,
Just wondering what what happend this a.m. I did not hear from you?

[NinjaTrader_Bertrand]

Just replied directly to your note send to support, please send me suitable time window for this evening or tomorrow AM your time, I'll confirm then - thanks

[RndlStevens]

Tech Support

Thank You very much Bertrand

[RndlStevens]

Tech Support for today

I have sent the log and trace files for today. I am still trying to connect
after 1 hour.
Thank You Bertrand

[NinjaTrader_Bertrand]

RndlStevens, thanks - please check your inbox, just replied to your notes send to support.

[RndlStevens]

Customer Service

Thank You Bertrand Customer Service above and beyond the call of duty

[NinjaTrader_Bertrand]

Thanks for the kind words, much appreciated.