Unable to see ATM Strategies after going live

[tradernith]

Hi,
I just logged in using my live account id and password for the first time. I am not able to select any strategy in Chart trader. I was able to create strategies when i was using the demo account.
The drop down list below "ATM Strategies" is greyed out
Even when i go into the ATM Strategy Template box I can't create any strategies even though i have selected my live account id.

Could you please help?

thanks
-
tradernith
[IMG]file:///C:/Users/nmallya/AppData/Local/Temp/moz-screenshot.jpg[/IMG]

[NinjaTrader_ChristopherJ]

Hello tradernith,

Thank you for your post.

Please forward me your license key to support [at] ninjatrader [dot] com and include Attn: Chris, ticket 231437 in the subject.

You may obtain your license key by going to Help-->License key

[crlsalva1]

Same issue

Hi,
I just logged in using my live account id and password for the first time. I am not able to select any strategy in Chart trader. I was able to create strategies when i was using the demo account.
The drop down list below "ATM Strategies" is greyed out
Even when i go into the ATM Strategy Template box I can't create any strategies even though i have selected my live account id.

Could you please help?

thanks

[NinjaTrader_ChristopherJ]

Hi,
I just logged in using my live account id and password for the first time. I am not able to select any strategy in Chart trader. I was able to create strategies when i was using the demo account.
The drop down list below "ATM Strategies" is greyed out
Even when i go into the ATM Strategy Template box I can't create any strategies even though i have selected my live account id.

Could you please help?

thanks

Hello crlsalva1,

Can you please forward me the license key you are currently using within NinjaTrader so I may further assist. Please send your key to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your license key which can be found under Help-->License key.