Missing Data, Reload Historical Data greyed out

[rg144]

Hi guys,

I am with Mirus using Zenfire connection.

I have confirmed (along with another friend who is also with Mirus using Zen-fire) there is indeed an issue as we both have missing data..

I've noticed this on the ES 12-09 and FDAX 12-09 contracts.

I've noticed the data i am missing is since i closed down ninja yesterday and since re-opened today (all data whilst ninja was closed and zenfire connection offline is MISSING).. please see the image below..

Note:
* I have tried logging off and reconnecting (as in other threads).
* Tried reloading new charts
* "Reload Historical Data" option in charts is greyed out.

ES 12-09 example now:



Also- other contracts such as 6E 12-09, NQ 12-09 and TF 12-09 (contracts i have loaded in the past) do not have ANY DATA at all; only the current bar.

Example:



Can you guys help please! My data is completely incorrect

Many thanks in advance!

[NinjaTrader_ChristopherJ]

Hello rg144,

Thank you for your post.

Please follow the instructions below to repair the NinjaTrader database.

• Disconnect NinjaTrader from any open connections via File > Disconnect
• From the NinjaTrader Control Center window select the menu Tools > Options
• Select the "Misc" tab
• Press the "Repair DB" button
• Press the "OK" button

Please let me know if the issue persists after this procedure.

[rg144]

Hi Chris,

thanks for the prompt response!

I actually disconnected about 5mins ago and reconnected- and "some" data was updated but there was still some missing.

nevertheless i then right clicked on my charts and the "Reload Historical Data" option could now be selected!

so i selected that and all is fine.

as all seems to be well now- should i still follow your procedure below to repair the database?

thanks again

[NinjaTrader_ChristopherJ]

Hello rg144,

No, you can disregard the steps to repair database if everything is up and running at this time.

[rg144]

ok no problems, thanks again for your help Chris

[mrpowerballad]

I've been having the exact same problem described in the first post for the past couple weeks, including today (11/13/09) and every day this week. I'm also using Zenfire/Mirus with version 6.5.1000.14. I can eventually get the missing data to load by repairing my database and/or restarting my computer, but sometimes I have to do so a few times before the missing data appears. I feel this is too time consuming and unnecessary.

I noticed a couple other posts with the exact same problem. The fact that the problem can be fixed by repairing the DB and restarting suggest that it's a problem with my instance of NT and not a data server problem. Should I do a fresh reinstall of NT?

[NinjaTrader_ChristopherJ]

I've been having the exact same problem described in the first post for the past couple weeks, including today (11/13/09) and every day this week. I'm also using Zenfire/Mirus with version 6.5.1000.14. I can eventually get the missing data to load by repairing my database and/or restarting my computer, but sometimes I have to do so a few times before the missing data appears. I feel this is too time consuming and unnecessary.

I noticed a couple other posts with the exact same problem. The fact that the problem can be fixed by repairing the DB and restarting suggest that it's a problem with my instance of NT and not a data server problem. Should I do a fresh reinstall of NT?

Hello mrpowerballad,

Thank you for your post.

Please delete your historical data by disconnecting-->Tools-->Historical data-->Delete-->Reconnect.

Please let me know if the issue persists after this procedure.

[mrpowerballad]

Hello mrpowerballad,

Thank you for your post.

Please delete your historical data by disconnecting-->Tools-->Historical data-->Delete-->Reconnect.

Please let me know if the issue persists after this procedure.

Christopher,

Deleting my historical data did not resolve my problem.

[NinjaTrader_ChristopherJ]

Christopher,

Deleting my historical data did not resolve my problem.

Unfortunately at this time we are experiencing an issue with our historical data server. I will send you a follow email as soon as we have this issue resolved.

[cunparis]

Unfortunately at this time we are experiencing an issue with our historical data server. I will send you a follow email as soon as we have this issue resolved.

I experience this problem often. It usually starts when I open a new chart and then there is no historical data, and the reload historical button is greyed out. So today I exited ninja and every time I load it back up and connect it will say "loading data..." and just hang. So now I can't use Ninja at all.

[NinjaTrader_ChristopherJ]

I experience this problem often. It usually starts when I open a new chart and then there is no historical data, and the reload historical button is greyed out. So today I exited ninja and every time I load it back up and connect it will say "loading data..." and just hang. So now I can't use Ninja at all.

Hello cunparis,

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace file.

You will find the file here: My Documents > NinjaTrader 6.5 > Trace > trace.YYYYMMDD.txt

[cunparis]

Hello cunparis,

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace file.

You will find the file here: My Documents > NinjaTrader 6.5 > Trace > trace.YYYYMMDD.txt

restarting & repairng my data base and then it worked. not sure if the repair fixed it or if the historical server came back online or what..

[cunparis]

Now at 1:30am saturday evening I tried to open a chart and I got an error about the globex data server not being available. So I disconnected from NT and reconnected. Now I have the dreaded "loading data.." dialog that just hangs forever.

Why does this dialog just hang? Can't it timeout after x seconds and say "sorry, no historical data available?"

SOmetimes this happens during my trading and it's frustrating. Even outside of market hours, I have to kill NT with task manager and then reload it.

I hope all these hanging windows and getting stuck issues are resolved with 7.0.

[NinjaTrader_Ben]

Hello,

Can you provide step by step instructions so I can reproduce this issue and send it to our development department?

[chrisyap]

Hi! I'm having my reload historical data button grayed out.

I've tried repairing DB, but it doesnt help.

There were 2 instances where the reload historical data button was activated again, but when I tried to reload a day's worth of day's, it just took forever to do it, and I had to force close NT. And when I restarted NT, the button was grayed out again.