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NT License validity, while changing PC and Internet connection

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    NT License validity, while changing PC and Internet connection

    Dear sirs,

    I have purchased a license for my live trade account from NT.

    1.In certain time my PC failed and I have to replace it with a new one. Completely new one!
    How can I get the license back to resume my trading on a new PC with my live account?
    Is it ever possible at all, or should I buy a new license from NT every time I will change my PC?

    2.I often move to another place, even to a different country, sometimes twice in a year.
    Can I proceed with my live account at a new place, in another country, on a different PC? or my NT license is not valid at this circumstances any more?
    Best Regards

    #2
    Hi,

    You can use the same license. If you send a note to support at NinjaTrader dot com and refer to this post and include your full name and email address you signed up with, I will send you your Live license.

    Please put in the subject 'For Vince'.
    Vince B.NinjaTrader Customer Service

    Comment


      #3
      Thank U Vincent,
      I don't need it at the moment. I just wanted to know, what if I have such a problem in future.
      Best Regards,
      Hugo

      Comment


        #4
        OK.

        Just to clarify, you can use your license on more than one machine. Just not at the same time as it would be against the End User License Agreement (EULA).
        Vince B.NinjaTrader Customer Service

        Comment


          #5
          Hello Vincent

          Just had a computer melt down and installing on new PC.

          Problem... I dont know my live licence key. It is on the broken machine.

          How do I retrieve it?

          Thanks

          Gil

          Comment


            #6
            Gil,

            Please send a note to support at ninjatrader dot com with 'For Vince' in the subject.

            Include your full name and email address you signed up with.

            I will send you your license then.
            Vince B.NinjaTrader Customer Service

            Comment


              #7
              Thanks

              Support sent the key a couple of hours ago

              Gil

              Comment


                #8
                Got it. Just got in and saw it was still open. Thanks for the follow up!
                Vince B.NinjaTrader Customer Service

                Comment

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