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problem connecting back to esignal

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    problem connecting back to esignal

    Hi, I was connected to esignal and all was OK.
    For some reason (do not know exactly why) my computer has frozen.
    I have had to swicth it off manually. Obviously I could not disconnect nor log off from anything.
    When I started back, esignal works OK, but when I try to connect NT to esignal an error message appears saying that NT has encountereda problem and needs to shut down. This happens only when I try to connect to esignal
    Any help, please?
    Thanks

    #2
    Hello gretrader:

    Thank you for your post.

    Shutdown NT and restart the software.

    Then, please re-create your account connection to eSignal using the instructions outlined below:
    http://www.ninjatrader.com/webnew/support_esignal.htm

    Then, go to File > Connect > your user defined account.

    Let me know if this works.

    Regards,
    RyanNinjaTrader Customer Service

    Comment


      #3
      Thanks for the prompt response.
      I have done what you suggested, but the problem is still there: It connects, tries to update and after few seconds the message appears.

      Comment


        #4
        Hi:

        Let's try this...

        From the NT Control Center, go to Tools > Options > Misc. tab and choose 'Repair DB'.

        Then, shutdown NT and restart the software.

        Attempt to connect again.

        Ensure that the eSignal Data Manager pops up or is open when you connect.

        Let me know if this works.

        Regards,
        RyanNinjaTrader Customer Service

        Comment


          #5
          It gets worse, I am afraid.
          I have done what you said, to no avail.
          I have closed all the charts. Started again. Connection is OK but when I try to get a new chart I am back to square one.
          I have tried to connect to IB. The connection works OK but when I try to get a new chart the problem re-appears.

          Comment


            #6
            Hi:

            So the eSignal connection is now ok, but charts are not functioning?

            Please do the following:

            1. Shutdown NT
            2. Go to Documents (this could be My Documents if on Windows
            XP) > NinjaTrader 6 > Workspace folder > delete the file
            'Default.xml' that is located in this folder.
            3. Restart NT and setup your connection and open a chart.

            If the problem persists, please provided exact steps in order
            for us to try to re-produce and also a screen shot of the
            error.

            Regards,
            RyanNinjaTrader Customer Service

            Comment


              #7
              AHA! got it!
              The problem arises when I try to open a emini Russell futures chart. Indeed, when I try to do anything with the ER2: I have the same problem with MArket analyser.
              YM, ES, NQ and DAX, etc, do not seem to have a problem. When I try to open a chart or MA with ER2 I can see that it start downloading data and then the problem message appears. NOTE that the problem arises only when some data has to be downloaded. If I try to open a chart with ER2 without being connected to any datafeed, I do not have the problem.

              By the way it is the usual WIndow error message that says "NT application has encoutered a problem and need to close. We are sorry....bla bla
              Please tell Microsoft about this problem", etc
              If I send the error report nothing happens.
              This is all quite weird!

              Comment


                #8
                Hi:

                Thank you for your follow up.

                I have a few suggestions, but wish to investigate via our support queue.

                Can you please send me your log files and I can check for any error messages being reported to NT from eSignal. Please send these to support at ninjatrader dot com and reference this post.

                You may send the logs to me manually. To do this, go to Documents (this could be My Documents if on Windows XP) > NinjaTrader 6 > log folder and attach the file with the appropriate day.

                Regards,
                RyanNinjaTrader Customer Service

                Comment


                  #9
                  sorry, which address should I send the log file to?
                  Also, I guess you wnat to see the log 20070606, right?

                  Comment


                    #10
                    Hi:

                    You are correct, today's log.

                    You may send to 'support @ ninjatrader . com'

                    We do not place the actual address on the website in order to reduce spam from computer robots.

                    Best regards,
                    RyanNinjaTrader Customer Service

                    Comment


                      #11
                      OK, I just did it.
                      Please let me know soon!
                      Regards

                      Comment

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