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Problem connecting to Patsystems

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    Problem connecting to Patsystems

    I am using Ninja and Patsystems, and it working fine this morning until the Ninja freeze and now is not connecting to Patsystems at all. I try 2 different systems (PC and Laptop) and they both not connecting to Patsystems.

    I called Patsystems and they said i need to contact Ninja support because the patsystems connection are working fine.

    Please help me with this problem...

    Thank you

    #2
    Hello:

    Do you receive any error messages when attempting to connect to Patsystems?

    Or, does the connection just 'hang there' and not turn green and say 'Connected'?
    RyanNinjaTrader Customer Service

    Comment


      #3
      That right...it just said "Connecting - Patsystems" and later it said "Connected" and the box didn't turn green.....

      That right...

      What do i need to do ?????

      Waiting Online right now...
      or email me at [email protected]
      cell: 281-546-9738

      Thank you

      Comment


        #4
        Hi

        First, you will want to rename your database. Make sure NinjaTrader is closed when you perform this action.

        To rename the database, please follow these instructions:
        Go to the Windows Start Menu--> My Computer--> C drive--> Program Files--> NinjaTrader6--> DB. Right
        click on DB and select Rename and then name your DB as 'New DB'. Now restart NinjaTrader.

        Then, re-create your account connection to PatsSystems. Instructions can be found here.
        http://www.ninjatrader.com/web/trading_software_support_PatSystems.htm

        If the problem persists please let me know.
        RyanNinjaTrader Customer Service

        Comment


          #5
          It still said "Connecting - Patsystems"........

          When i go to the File -> Disconnect -> Patsystems and it gave me message "Login Filed"
          Last edited by Respond; 06-13-2007, 12:39 PM.

          Comment


            #6
            Hello:

            Please contact your broker and have them reset your Patsystems account password. Then, attempt to login again after making the changes under Tools > Account Connections.
            RyanNinjaTrader Customer Service

            Comment


              #7
              I called Patsystems and they changed my password ...but it still the same showing "Connecting - Patsystems" and not turning Green....

              Comment


                #8
                Hi:

                Thank you for your reply.

                Please send us a note to support at ninjatrader dot com and reference this post.

                In your note, please provide us with your login information for Patsystems and I can test on my pc.

                Best regards,
                RyanNinjaTrader Customer Service

                Comment


                  #9
                  Hello Ryan,

                  I just send the email to [email protected].

                  Thank you

                  Comment


                    #10
                    Problem Again....

                    Hello...I have this problem again...i did rename the database and repair the Ninja and still show "Connected Patsystems" and not GREEN....

                    Please help me with this problem...

                    Thank you

                    Comment


                      #11
                      Waiting Online right now....

                      Or call me at Cell 281-546-9738 or 281-550-9945
                      Thank you
                      Last edited by Respond; 06-18-2007, 07:11 PM.

                      Comment

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