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Partner 728x90
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NinjaTrader
time and sale
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Unfortunately this happens on some connection setups -
Can you then please send me your trace and log files manually from the software?
You can find those files here -
Logs - MyDocuments > NinjaTrader 6.5 > Log
Trace - MyDocuments > NinjaTrader 6.5 > Trace
Please send me the files from the date of the issue to review.
If those files are larger than 3 MB, please email them to me via a service like www.yousendit.com (or RapidShare, MediaFire).
Thank you!
BertrandNinjaTrader Customer Service
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Hello playafh69,
Unfortunately I am not sure what might cause this behavior.
What screen resolution is used as per your monitor? Make sure you use a minimum resolution of 1024 X 768 as per the link below.
In addition, please send us the requested files as per post #6.JasonNinjaTrader Customer Service
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I have a 30" monitor.. resolution is much higher. Like I said it only does it when the market makes new HOD or LOD.... is there a way I can delete the default setting on the time and sales window to original settings. I already sent the files that you requested. you guys should have it. He said he couldn't find any problems
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I see. Please see the attached screenshot for the default settings of the Time and Sales window. I suggest to modify it manually.
You would need to delete your workspace to have it automatically convert back to the default settings.
In addition, I suggest to try the lower resolution of 1024 X 768 and check if this might make a difference.JasonNinjaTrader Customer Service
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