Ninja freezes when trading live

[cnecorp]

Ninja has been freezing when i trade live in the last 2 days.

Incident 1 was circa 24 hours ago.
Placed a live trade and found i could not change my stops.
Could not cancel or exit trade in anyway (flatten everything did not work).
Finally called emergency support and they took me out of the position luckily at a minor profit.

Handed me over to tech support who said I got disconnected and suggested i switch off antivirus and firewall.

Did so and tried again today. Again ninja froze but luckily it took me out of th e position whilst frozen.

Have stopped trading.

Please help.

I am on 6.5.1000.14 and Zenfire

[NinjaTrader_Kyle]

Hello cnecorp,

Thank you for your post.

Please send a note to Support [AT] NinjaTrader [DOT] com with 'ATTN: Kyle' in the subject line.


In the message, please include the following:

1.) A link to this forum thread.

2.) Your most current log and trace files:
You will find the log file here: My Documents > NinjaTrader 6.5 > Log > log.YYYYMMDD.txt
You will find the trace file here: My Documents > NinjaTrader 6.5 > Trace > trace.YYYYMMDD.txt

3.) Also include the time that this occurred.

[cnecorp]

Thanks, I have submitted the ticket as requested.

Both occurrences were pre Market:

First at 07:30 Chicago
Second circa 7:15

Please note that I will have limited access to internet in the next 24 hours (in the air)

Attached are the log and trace files.

Hello cnecorp,

Thank you for your post.

Please send a note to Support [AT] NinjaTrader [DOT] com with 'ATTN: Kyle' in the subject line.


In the message, please include the following:

1.) A link to this forum thread.

2.) Your most current log and trace files:
You will find the log file here: My Documents > NinjaTrader 6.5 > Log > log.YYYYMMDD.txt
You will find the trace file here: My Documents > NinjaTrader 6.5 > Trace > trace.YYYYMMDD.txt

3.) Also include the time that this occurred.

[NinjaTrader_RyanO]

Hi,

We received your email, and have responded. Thank you for providing the log file here, but if possible can you please reply the email you sent with the log and trace files from yesterday's date, rather than posting on the forum.

The log will be titled log.20100115.txt and is located in the My Documents-->NinjaTrader 6.5-->log.

The trace files will be located in the My Documents-->NinjaTrader 6.5-->trace and please attach the trace.20100115.txt.

[cnecorp]

Ryan
I did send the files by email to support attn Kyle by email with an apology.
Please advise if you have not received it and I will resend.

Cnecorp

Hi,

We received your email, and have responded. Thank you for providing the log file here, but if possible can you please reply the email you sent with the log and trace files from yesterday's date, rather than posting on the forum.

The log will be titled log.20100115.txt and is located in the My Documents-->NinjaTrader 6.5-->log.

The trace files will be located in the My Documents-->NinjaTrader 6.5-->trace and please attach the trace.20100115.txt.

[steve2222]

cnecorp,

As a matter of interest are you using ZenFire.

As I have had the same issues as you over Thursday/Friday last week, except in SIM mode.

[NinjaTrader_RyanO]

Hi,

Cnecorp, I have yet to receive the log and trace files. Can you please resend to support [at] ninjatrader [dot] com.

[NinjaTrader_RyanO]

Hi,

Steve2222 can you please check the version of NinjaTrader you are using by going to Help-->About.

[cnecorp]

Ryan

Just resent the files to support[@]ninjatrader[dot]com with title ATTN:Kyle/Ryan

Not sure if the question was meant for me but I am on version 6.5.1000.14

Thanks

Hi,

Cnecorp, I have yet to receive the log and trace files. Can you please resend to support [at] ninjatrader [dot] com.

[cnecorp]

Hi Steve222

Sorry for the late reply, I am in transit between cities and internet access is a challenge in asia.

Yes I am on Zen, my sim was ok but it died in live and that is scary,

cnecorp

cnecorp,

As a matter of interest are you using ZenFire.

As I have had the same issues as you over Thursday/Friday last week, except in SIM mode.