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getting custom template to work on chart

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    getting custom template to work on chart

    I'm trying to get some templates loaded so I can place them on charts. They are from the same person, and neither work, the chart is blank when I add either one. He also sent me his indicators, which I loaded (documents-bin-indicator, correct?) He may not have sent the right ones, waiting for him to get back to me on that.. in the meantime is there anything I can try to get them to work?

    Thanks in advance for your help.

    #2
    Hello,

    I suspect the template is referencing the wrong indicators or something like that. If the templates don't work, try to recreate them to sort out where the issue is.
    DenNinjaTrader Customer Service

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      #3
      I tried doing what you said and the problem seems to be systemic. A new chart with no template comes up blank, no candlesticks, etc. and when I add indicators they don't show. What do I do?

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        #4
        Hello,

        Are these workspaces or templates? They are very different:
        http://www.ninjatrader-support.com/H...Templates.html

        http://www.ninjatrader-support.com/H...orkspaces.html

        For the instrument that you are applying these "templates", can you pull up a new chart and get a normal clear chart?: file>new>chart.
        DenNinjaTrader Customer Service

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          #5
          No, I can't. That's what I meant by my last post. I can't get a plain chart to load. I'm supposed to type in eurusd, for instance, for the symbol name, is that right? What else can I try?

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            #6
            Hi,

            Please send a note to support at ninajtrader dot com and refer to this post. Someone will follow up with you there.
            Vince B.NinjaTrader Customer Service

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