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Can't access my account

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    Can't access my account

    Hi, this problem started happening this week.

    I can't access the drop down box in Chart Trader to choose my live account. (i.e. the one next to qty). It's just set at Sim101.

    Any suggestions?

    I've asked my broker (velocity) and their support was useless.

    #2
    Hello eric341,

    Can you please make sure your live license is entered at Control Center-->Help-->License Key.

    Connect to your live connection.

    Subsequently uncheck 'Global Simulation Mode' at Control Center-->File.
    You should now be able to select your live account in NinjaTrader.

    Let me know if this will not work for you.
    JasonNinjaTrader Customer Service

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