Data getting stuck on charts

[wjhamilton]

Hello,

I use esignal as my data provider with NinjaTrader, and what I've noticed is that several of my charts get stuck from time to time. For example, if I'm looking at a set of thirty 5 minute charts at 11:30am, a few of them might only be displaying data up until 10:45am. When I disconnect my connection to Esignal and then reconnect immediatly after, the charts get updated, but the problem persists shortly after. The only indicators I use are simple moving averages and volume, and this issue can happen to any chart with any symbol with the 1,2,5,15,60 min and daily time frames. Is there a limit to how many charts I can display, should I expect theses issues if I have a lot of charts open? I'd rather work with a smaller set of reliable charts then constantly wonder if some of them are stuck or not. Thank you

[NinjaTrader_Kyle]

Hello wjhamilton,

Thank you for your post.

Please send a note to Support [AT] NinjaTrader [DOT] com with 'ATTN: Kyle' in the subject line.

In the message, please include the following:

1.) A link to this forum thread.

2.) Your most current trace file.
You will find the trace file in the My Documents > NinjaTrader 6.5 > Trace folder.
The file will be named 'trace.YYYYMMDD.txt' (where YYYYMMDD is the most recent date available).