I actually screen captured the whole process in a video. Maybe I am doing something wrong? Sorry it's a little long but at the 2:10 mark, you can see the error message I get. So instead from the instrument manager I right-click on the instrument and select update splits..
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Manual Stock split not working
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Originally posted by NinjaTrader_Jason View Post
I actually screen captured the whole process in a video. Maybe I am doing something wrong? Sorry it's a little long but at the 2:10 mark, you can see the error message I get. So instead from the instrument manager I right-click on the instrument and select update splits..
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The split is applied on my end. Can you please go to Tools-->Instrument Manager, highlight the FAS in the 'Available master instruments' section and click Edit.
Select the Misc-tab and click the Splits row so that a '...' button will appear. Please click this button and check if the split is correctly defined.
If not, please manually define the split or click the 'Update splits & dividends' button in the Misc-tab. Make sure the split of 5/5/2010 is defined and click Ok.
Subsequently create a new chart. This should work.JasonNinjaTrader Customer Service
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Still does not work. Before when I simply clicked on "update.." when I would go back and check it would never show any splits as being defined. When I do it manually it shows it as being defined, but still will not chart it. Could it be something in the db? I tried also "Reload All Historical Data" from the chart but nothing...
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Can you please send me an email at support[at]ninjatrader[dot]com including your phone number, so we can setup for a remote session tomorrow. Please put 'Attn Jason' in the subject header and reference this forum thread.
Please include what time you are available tomorrow as well.JasonNinjaTrader Customer Service
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Hello trader rick1234,
I sent you an email if 1 PM was a good time to call, but unfortunately I never received a confirmation.
I just tried to call you on the number you provided, however it seemed to be a different number. They were not familiar with Mike H nor NinjaTrader.
Can you please send me your phone number again.JasonNinjaTrader Customer Service
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All I got was an automated e-mail from NT. Wait I just rechecked. I dunno how I missed your e-mail. Any chance we can still do a remote session today? I can PM you my #
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