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SuperDom and Basic Entry Screen Lockup

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    SuperDom and Basic Entry Screen Lockup

    I am running V4.0.37. Lately, when I open a SuperDom or Basic Entry window (account defaults to SIM mode) then I switch to my live brokerage account the order buttons will not work and switching back to SIM and the account button locks in the SIM mode.

    Also I have noticed that the CH symbol appears on the SuperDom window and this is not a feature I have activated.

    Any ideas?

    #2
    imported post

    Computer resource issues? How much RAM do you have? How many other applications are you running?
    RayNinjaTrader Customer Service

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      #3
      imported post

      I have 2 megs of RAM. I am running the normal complement of trading related programs: Esignal, Ninja Trader, Snagit, Outlook, and a live chat room feed.

      I am using about 30% of RAM capacity and CPU is not working had either.

      Thanks

      Ben




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        #4
        imported post

        I assume you mean 2GB RAM. When you get a chance, can you run NT as the only application and try? Same result?
        RayNinjaTrader Customer Service

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          #5
          imported post

          I tried running NT as the only program running and the same result. When I open either a SuperDom or Basis entry window using SIM account then enter the instrument ES 06-05 the Account window cannot be accessed.

          Then I enter the instrument ES 03-05 it restores access to the account window. Then I can change instrument back to ES 06-05 and trade OK with brokerage account.

          It seems something is affecting the switching between SIM and the brokerage account.

          Thanks

          Ben






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            #6
            imported post

            Thanks for the report, I will look into it.
            RayNinjaTrader Customer Service

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