I cannot see B/A numbers on my chart trader nor in control center. Please advise. Thank you.
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Partner 728x90
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NinjaTrader
I cannot see Bid / Ask for EURCAD with GAIN feed
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Hello crmcwi,
Thank you for your post.
Can you please reset your instruments with the steps I have provided below.- Go to Control Center\
- Tools
- Options
- Misc tab
- Reset Instruments
- Ok
- Control Center
- Tools
- Instrument Manageràselect your ES contract in your Default list
- Click the > arrow to remove from your Default list
- Search for the EURCAD instrument in the Available Master Instruments
- Select the EURCAD contract in the Available Master Instruments panel
- Click the < arrow to add back into your Default list
- Click OK
Christopher J.NinjaTrader Customer Service
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Please add the EURCAD instrument to your Default. I have provided a link below to our Help Guide that goes over Adding/Removing Instruments.
Next please go to the Orders tab of the Control Center-->Type: select Default from the drop down window-->Name: select $EURCAD from the drop down window.
Please let me know if you receive data after this procedure.Christopher J.NinjaTrader Customer Service
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I did as you asked and there are no $EURUSD quotes, nor any quotes for any of the crosses.
However, there are XAUUSD quotes for the very first time!
they show 3 decimals though. I'm not sure that should be and wonder if it has to do with instrument manager settings? Do you know what they should be?
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I upgraded to 6.5.1000.6 and still no EURCAD quotes, nor any other cross.
I set up my GAIN account to use gain servers for the history this time, to make sure I could get any prices from GAIN for the crosses. I can, but the charts don't update and the Control Panel won't display prices either.
also, i continue to get 3 decimals on my XAUUSD quotes in control panel. Is there any way to fix that?
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Hello crmcwi,
Default settings and a demo login should work to view this instrument along with other currency pairs with the Gain connection. Are you using a demo or live login?
You can follow the procedure below to rename your databse. This could resolve if the issue was with instrument settings or data corruption. Renaming will create a new database and you will lose any historical data, trade executions, as well as saved ATM strategy templates.
To rename the DB:- Shutdown NinjaTrader and Go to the Start Menu
- Select My Documents--> NinjaTrader 6.5--> DB--> NinjaTrader.MDB.
- Right click on NinjaTrader.MDB and select "Rename."
- Name it "NewNinjaTrader.MDB."
- Then restart the software.
Let us know if you are still unable to view data through the Gain connection by sending us a note to [email protected] and reference this thread:
Ryan M.NinjaTrader Customer Service
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yes, this is a live account with GAIN, but I'm trading mini lots.
Also, before I do this I have a question.
Once I rename the MDB and restart NT, NT will create a new MDB. This leads me to think that if I get the quotes something's wrong with the MDB.
Whether I get quotes or not, shouldn't I be able to shutdown NT. Delete the MDB and name the New*.MDB file back to the original name and I should then see my history, yes?
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Hello crmcwi,
For this issue, I will need you to send me your Log & Trace files for the most recent trade date.
You can locate these files in the (My) Documents folder at the file path::
1. Documents > NinjaTrader 6.5 > Trace > trace.YYYYMMDD.txt
2. Documents > NinjaTrader 6.5 > Log > log.YYYYMMDD.txt
You can attach them to your email & we will review them on our end. Please also include the link to this forum thread.
Send the email to support AT ninjatrader DOT com
Thank you,ChipNinjaTrader Customer Service
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