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Connection Problem with TradeStation .ELD version

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    #31
    shutson,

    When starting NinjaTrader for the first time after reinstalling, were you prompted to enter a license key?

    Are there any other versions of NinjaTrader on your PC?
    KyleNinjaTrader Customer Service

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      #32
      Originally posted by NinjaTrader_Kyle View Post
      shutson,

      When starting NinjaTrader for the first time after reinstalling, were you prompted to enter a license key?

      Are there any other versions of NinjaTrader on your PC?
      I never got to that stage. I first tried to import the problem ELD file into TS

      Comment


        #33
        shutson,

        Not sure what you mean by 'I never got to that stage'.

        What I was asking you to do was uninstall/reinstall NinjaTrader and TS, then re-configure the connection and re-apply the strategies.

        When starting NinjaTrader for the first time after reinstalling, you should have been prompted to enter a license key if the uninstallation was completed as per the directions. What I'm trying to determine is whether or not you were prompted to enter this code.

        Also, if you can clarify for me whether or not other versions of NT are installed on your PC, that would be great.
        KyleNinjaTrader Customer Service

        Comment


          #34
          Originally posted by NinjaTrader_Kyle View Post
          shutson,

          Not sure what you mean by 'I never got to that stage'.

          What I was asking you to do was uninstall/reinstall NinjaTrader and TS, then re-configure the connection and re-apply the strategies.

          When starting NinjaTrader for the first time after reinstalling, you should have been prompted to enter a license key if the uninstallation was completed as per the directions. What I'm trying to determine is whether or not you were prompted to enter this code.

          Also, if you can clarify for me whether or not other versions of NT are installed on your PC, that would be great.
          Only NinjaTrader 6.5 installed on my computer.

          The ELD file, that I suspect serves like a dll to move data to NinjaTrader from Tradestation, is supposed to be imported into TS from the NT sub-directory. Presumably, if the ELD file will not import to my TS platform, what happens with NT is irrelevant.

          Comment


            #35
            shutson,

            When starting NinjaTrader after reinstalling, you were prompted to enter a license key.

            Please confirm or deny.
            KyleNinjaTrader Customer Service

            Comment


              #36
              Originally posted by NinjaTrader_Kyle View Post
              shutson,

              When starting NinjaTrader after reinstalling, you were prompted to enter a license key.

              Please confirm or deny.
              CONFIRM OR DENY! WTF is this, customer support or an interrogation?

              When trying to open NT I am prompted for a license key.

              Comment


                #37
                shutson,

                Sorry to hear of your frustration - I was simply trying to confirm that the reinstall occurred as directed. (which it seems that it did)

                Please send a note to Support [AT] NinjaTrader [DOT] com with 'ATTNL Kyle' in the subject line.

                In the message, include the following:
                1.) A link to this forum thread.

                2.) Your phone number and availability for a call where I can login to your system to resolve the issue.
                KyleNinjaTrader Customer Service

                Comment

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