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    Charts Not Loading

    Hi,

    After upgrading to the newest version of NT 6.5 this morning, along with updating Windows, my charts refuse to load. Is there anything I can do on my end or any information I can send you (trace files, etc) to help get me back?

    Thanks,
    Dave

    #2
    Hello dsraider,

    Thank you for your post.

    You will need to send us your Log & Trace files for today’s date. Just include these text (.txt) files as a normal attachment to your email.

    Please send your email to support AT ninjatrader DOT com.

    You can find these in the (My) Documents folder in the following file folders:
    1. NinjaTrader 6.5 > Trace > trace.YYYYMMDD.txt
    2. NinjaTrader 6.5 > Log > log.YYYYMMDD.txt

    You can attach these text (.txt) files to your response/email.

    Please also note the link to this forum thread.

    Thank you,
    ChipNinjaTrader Customer Service

    Comment


      #3
      Thanks, Chip. Files sent.

      Dave

      Comment


        #4
        Hello dsraider,

        Thank you. We will review them & let know you.

        Please let me know if I can answer any additional questions.
        ChipNinjaTrader Customer Service

        Comment

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