missing bars for ZS

[Marshmellowhead]

Can anyone explain why there are missing bars between 8:06 and 10:38 on the attached chart? I only count 10 bars over this time period, when there should be ~75 bars since its a 2 minute chart. I notice this with other time ranges as well on the chart. Is it because if no trades take place during a 2 minute segment, no bar is created?
Thanks in advance.

[NinjaTrader_ChristopherJ]

Hello Marshmellowhead,

Thank you for your post.

Unfortunately your chart did not get attached.

Please answer the following questions so I may further assist:

• What version of NinjaTrader do you currently have installed which can be found under Help-->About.
• What data provider are you connecting to within NinjaTrader?
• Are you showing as connected in the lower left hand corner of the Control Center?
• Are you receiving data within the Orders tab of the Control Center?
• Are there any error messages in the Log tab of the Control Center?
• Does this gap show on all time intervals such as a 2 Minute chart?
• When you right mouse click within your chart are you able to Reload historical data or is the option grayed out?
• What expiry month are you attempting to load?

I look forward to assisting you further with this issue.

[Marshmellowhead]

Opps forgot the chart.
NT 7.17
Zen fire
YEs connected
yes, receiving data
no errors
yes, on other time frames such as 5 min.
I can reload data, but same result.
Sept. Zs.

[NinjaTrader_ChristopherJ]

Please upgrade to NinjaTrader 7.0.0.19 at the link I have provided below:

http://www.ninjatrader.com/webnew/download_current_users.htm

If the issue persists please use the steps I have provided below to delete your historical data:

• Disconnect
• Tools
• Historical Data Manager
• Edit tab
• Select ZS-->Right mouse click-->Delete
• Close NinjaTrader
• Documents
• NinjaTrader 7
• Open the db folder
• Open the cache folder
• Select all files-->Right mouse click-->Delete
• Open NinjaTrader
• Connect
• Open a new chart

Please let me know if the issue persists after this procedure.

[Marshmellowhead]

OK, thanks for the suggestions. I did all that and attached the chart for ZS. Some time periods are correct, other are not. I looks like the incorrect periods are outside of normal trading hours. Look at 14:10 to 19:25....only 6 bars on a 5 minute chart....should be 60 or more.

[NinjaTrader_Kyle]

Hello Marshmellowhead,

Please right click in the chart and select Data Series.
Which Session Template is selected in that menu?

[Marshmellowhead]

Default 24/7
Now look at the attached chart. its 10:06 am est and the bid and ask are at 1022 but the price on the chart is at 1034 which is correct. Only 3 5 minutes bars since 8:00.

[NinjaTrader_Kyle]

Hi Marshmellowhead,

Please right click in your chart and reload historical data.

If the missing data does not populate, please open the Historical Data Manager (Tools > Historical Data Manager), navigate to the edit tab and let me know whether or not the missing data is listed in this menu.

[Marshmellowhead]

reloading historical data doesn't solve the issue. I've attached what is located in the data manager. No data between 8:11 and 10:30 listed for today although other sources of futures data shows bars within this timeframe.

[NinjaTrader_Kyle]

Marshmellowhead,

Please let me know which timezone your PC uses so that I may further test.

[Marshmellowhead]

Eastern Time Zone.

[NinjaTrader_Kyle]

Hi Marshmellowhead,

Please send a note to Support [AT] NinjaTrader [DOT] com with 'ATTN: Kyle' in the subject line.

In the message, please include the following:
1.) A link to this forum thread.

2.) Your most current trace file.
You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.
Today's trace file would be named 'trace.20100806.txt'.

[Marshmellowhead]

Done Done