Unable to recover NinjaTrader custom.dll

[ejzj1]

Hi,

I installed NT7 on an Windows 7 64 Bit pc. NT works fine unter my admin-account. But if i start NT7 under an user-account, i get the message 'Unable to recover NinjaTrader custom.dll. Please re-install NinjaTrader'. Whats wrong?

Regards,

Eddy

[ejzj1]

I found an workarround. Add admin-rigths to standard-User, instll NT7, remove admin-rights. NT7 starts correctly.

Regards,
Eddy

[NinjaTrader_Brett]

Hello,

Thank you for your forum post and posting the resolution.

Yes admin rights will be required for the install to finish correctly.


Let me know if I can be of further assistance.

[syxforex]

Hello,

Thank you for your forum post and posting the resolution.

Yes admin rights will be required for the install to finish correctly.


Let me know if I can be of further assistance.

Thanks Brett,

I just reinstalled windows 7. I installed NT7 on the administrator account. I read that I need to give my user account adminstrative rights, then reinstall NT7 as that user, then switch the rights back to standard? As I am using the demo version do I need to get a different trial zen fire account for the standard user or can I use the same account setup details for both user accounts?

[NinjaTrader_Brett]

Hello,

Same account can be used.

[Max22]

Same problem not working

Hi I just installed it as the admin but I am still getting the same error message. Please help.
thanks

[NinjaTrader_Kyle]

Hello,

Thank you for your post.

If a new user account with administrator privileges is created would the installation be able to complete there?

[Max22]

I have not tried that but the installation said it was succesful with the admin account, it just gives me that error and it won't open.

[NinjaTrader_Kyle]

Hello,

Please contact me by email at Support [AT] NinjaTrader [DOT] com. In the message please include a link to this forum thread and a copy of today's trace file. The trace file will be found in the Documents > NinjaTrader 7 > Trace folder. I will need a copy of the file which is named 'trace.20141208.txt'.

[Max22]

fixed

Thanks for your help, I was able to fix the problem.