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Hello ckait,
Thank you for your post.
Can you please answer the following questions so I may further assist:- What version of NinjaTrader do you currently have installed which can be found under Help-->About.
- What data provider are you connecting to within NinjaTrader?
- Are you showing as connected in the lower left hand corner of the Control Center?
- Are you receiving data within the Orders tab of the Control Center?
- Are there any error messages in the Log tab of the Control Center?
- What time interval chart are you attempting to open?
- When you right mouse click within your chart are you able to Reload historical data or is the option grayed out?
- What instrument and expiry month are you attempting to load?
I look forward to assisting you further with this issue.Christopher J.NinjaTrader Customer Service
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