Data not loading properly

[willi9723]

I Connect NT with IB, and last couple of days I'm experiencing data gaps in the instruments I use. The attachment shows gaps in 24 hour chart of YM, that same problems happens in every instrument using 24 hrs charts. I tried to reload all historical data using the right mouse bottom, but when it does that everything starts from the time I reload the historical data, let's say I reloaded at 3 pm, data starts from there.
I never have had any problems with NT and I will appreciate any help you could give me.

Thanks
Williams

[NinjaTrader_Kyle]

Hello willi9723,

Thank you for your post.

1.) Which version of the NinjaTrader 7 beta are you using? (Help > About)

2.) Which version of Interactive Brokers' TWS are you running? (Help > About Trader Workstation)

[willi9723]

Hello willi9723,

Thank you for your post.

1.) Which version of the NinjaTrader 7 beta are you using? (Help > About)

2.) Which version of Interactive Brokers' TWS are you running? (Help > About Trader Workstation)

Ninja Trader 7.0.0.20
Interactive Brokers: I updated the TWS today (sending picture)

[NinjaTrader_Kyle]

willi9723,

With the current version of NinjaTrader, it is critical that you use TWS 906.8.

Please uninstall your existing version, then install 906.8 via the following link: http://www.ninjatrader-support2.com/...nstall_906.exe

[willi9723]

willi9723,

With the current version of NinjaTrader, it is critical that you use TWS 906.8.

Please uninstall your existing version, then install 906.8 via the following link: http://www.ninjatrader-support2.com/...nstall_906.exe

TWS 906.8 installed, still the same, and as you can see in the picture, all start from the time I connected to the NT

[NinjaTrader_Kyle]

willi9723,

Since you've updated, please right click in the chart and reload historical data once more.

[willi9723]

willi9723,

Since you've updated, please right click in the chart and reload historical data once more.

Same problem my friend. The curios part of this is that I haven't made any changes neither in my computer nor in the platforms in weeks. This happened yesterday, and as I have said, I have never experience any kind of problems with NT before

[NinjaTrader_Kyle]

willi9723,

I notice you're using the Default 24/5 template, do you see the same issue with the Default 24/7 template as well?

[willi9723]

yes, and with regular trading hours too. I have a 5 min. chart with RTH and is doing the same thing

[NinjaTrader_Kyle]

willi9723,

Thanks for the clarification.

Please take the following steps:
From the Control Center, click Tools > Historical Data Manager.
In the HDM, navigate to the Edit tab.
In the Edit tab, right click on YM 09-10 and select Delete.
Finally, restart NinjaTrader, reconnect and open a new YM chart.

Does the issue persist after taking these steps?

[willi9723]

willi9723,

Thanks for the clarification.

Please take the following steps:
From the Control Center, click Tools > Historical Data Manager.
In the HDM, navigate to the Edit tab.
In the Edit tab, right click on YM 09-10 and select Delete.
Finally, restart NinjaTrader, reconnect and open a new YM chart.

Does the issue persist after taking these steps?

Still the same

[NinjaTrader_Kyle]

willi9723,

Please open the chart within TWS - do you see the same gap?

[willi9723]

willi9723,

Please open the chart within TWS - do you see the same gap?

No I don't see the gap that chart is working good.

[NinjaTrader_Kyle]

willi9723,

Our next step here will be to completely uninstall and then reinstall NinjaTrader. We can save your settings, but I would ask that you first test with the clean installation to see if the issue persists there as well.


1.) Backup:
Please create a backup of your settings using the steps listed at the following link: http://www.ninjatrader-support.com/H...ABackupArchive
You will also need to save a copy of your license key. You will find the key listed in the Help > License Key menu.

2.) Reinstallation:
After backing up, please follow the steps listed below to completely uninstall and reinstall NinjaTrader:
1. Close all running applications.
2. Then from the Start menu select --> Control Panel --> Add and Remove Programs.
3. From Add and Remove Programs select NinjaTrader 7and click Remove.
4. Then manually delete the folder "NinjaTrader 7" located under Start --> My Documents.
5. Delete any NinjaTrader installation files. This can be done by going to Start --> My Computer --> Search button --> search for (NinjaTrader*) --> select Local C Disk and then press search.
6. Then you will need to clear your internet browser cache and history. You will clear this from within your internet browser (with IE, Tools-->Options, delete cookies and files, clear ! history).
7. Reboot your machine.
8. Once these steps are completed, download NT7 from the link below:
http://www.ninjatrader.com/webnew/download_trading_software.htm


3.) Testing:
After reinstalling NinjaTrader, please test and see if the issue persists.

4.) Restoring Settings:
If the issue does not persist on the clean installation, please restore your settings using the steps listed here: http://www.ninjatrader-support.com/H...ABackupArchive

5.) Testing:
After restoring your settings, please test again and let me know if the issue pops up.

[willi9723]

willi9723,

Our next step here will be to completely uninstall and then reinstall NinjaTrader. We can save your settings, but I would ask that you first test with the clean installation to see if the issue persists there as well.


1.) Backup:
Please create a backup of your settings using the steps listed at the following link: http://www.ninjatrader-support.com/H...ABackupArchive
You will also need to save a copy of your license key. You will find the key listed in the Help > License Key menu.

2.) Reinstallation:
After backing up, please follow the steps listed below to completely uninstall and reinstall NinjaTrader:
1. Close all running applications.
2. Then from the Start menu select --> Control Panel --> Add and Remove Programs.
3. From Add and Remove Programs select NinjaTrader 7and click Remove.
4. Then manually delete the folder "NinjaTrader 7" located under Start --> My Documents.
5. Delete any NinjaTrader installation files. This can be done by going to Start --> My Computer --> Search button --> search for (NinjaTrader*) --> select Local C Disk and then press search.
6. Then you will need to clear your internet browser cache and history. You will clear this from within your internet browser (with IE, Tools-->Options, delete cookies and files, clear ! history).
7. Reboot your machine.
8. Once these steps are completed, download NT7 from the link below:
http://www.ninjatrader.com/webnew/download_trading_software.htm


3.) Testing:
After reinstalling NinjaTrader, please test and see if the issue persists.

4.) Restoring Settings:
If the issue does not persist on the clean installation, please restore your settings using the steps listed here: http://www.ninjatrader-support.com/H...ABackupArchive

5.) Testing:
After restoring your settings, please test again and let me know if the issue pops up.

ok, I will let you know what happened, thanks for your help, will do that tonight and tomorrow morning.