• If this is your first visit, you will have to register before you can post. To view messages, please scroll below and select the forum that you would like to visits. Questions? Be sure to check out the Forum FAQ.

Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

For five days no response from Team Ninja Trader

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

    For five days no response from Team Ninja Trader

    I'm waiting for a week on any response from the company.

    I have purchased a license for days by Paypal, and have received no response.

    Four times I tried to contact several ways. (Email support, website support).

    I have only received confirmations of a paypal payment.

    Does anyone have any advice?

    Best regards Christian Bothe

    Ps: excuse my bad English, Google translates that bad

    #2
    Hi Christian,

    We have received your note earlier today and have replied to it. I replied to it personally and in addition, I passed it on to our sales department who replied with your license. It could very well be that our replies end up in your junk folder. Please check here.

    In addition, your note today was the only one that came in. We have no notes that came in at an earlier date.
    VinceNinjaTrader Customer Service

    Comment


      #3
      Thank you for your reply.

      I have searched all folders.

      No response from support, only advertising emails from the Costumer Service.

      What should I do?

      Comment


        #4
        Christian,

        Make sure the domain name NinjaTrader.com is granted access to send you emails. It could be a setting in your firewall which you need to check.

        We have replied to the inquiries you sent. I replied earlier to a note this morning.
        VinceNinjaTrader Customer Service

        Comment


          #5
          Problem solved, good work

          Comment

          Latest Posts

          Collapse

          Topics Statistics Last Post
          Started by ketoproplus, Today, 05:08 AM
          0 responses
          1 view
          0 likes
          Last Post ketoproplus  
          Started by asmmbillah, Today, 03:55 AM
          0 responses
          1 view
          0 likes
          Last Post asmmbillah  
          Started by cmarkb, Today, 12:04 AM
          0 responses
          4 views
          0 likes
          Last Post cmarkb
          by cmarkb
           
          Started by supernova0219, Yesterday, 07:48 PM
          0 responses
          7 views
          0 likes
          Last Post supernova0219  
          Started by qwfxny, Yesterday, 07:20 PM
          0 responses
          9 views
          0 likes
          Last Post qwfxny
          by qwfxny
           
          Working...
          X