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For five days no response from Team Ninja Trader

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    For five days no response from Team Ninja Trader

    I'm waiting for a week on any response from the company.

    I have purchased a license for days by Paypal, and have received no response.

    Four times I tried to contact several ways. (Email support, website support).

    I have only received confirmations of a paypal payment.

    Does anyone have any advice?

    Best regards Christian Bothe

    Ps: excuse my bad English, Google translates that bad

    #2
    Hi Christian,

    We have received your note earlier today and have replied to it. I replied to it personally and in addition, I passed it on to our sales department who replied with your license. It could very well be that our replies end up in your junk folder. Please check here.

    In addition, your note today was the only one that came in. We have no notes that came in at an earlier date.
    Vince B.NinjaTrader Customer Service

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      #3
      Thank you for your reply.

      I have searched all folders.

      No response from support, only advertising emails from the Costumer Service.

      What should I do?

      Comment


        #4
        Christian,

        Make sure the domain name NinjaTrader.com is granted access to send you emails. It could be a setting in your firewall which you need to check.

        We have replied to the inquiries you sent. I replied earlier to a note this morning.
        Vince B.NinjaTrader Customer Service

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          #5
          Problem solved, good work

          Comment

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