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Hello monpere,
Please send me your most recent Log & Trace files so I can see if there are any errors taking place in the background.
These files can be found in the (My) Documents folder in the following folders:
1. NinjaTrader 6.5 > Trace > trace.YYYYMMDD.txt
2. NinjaTrader 6.5 > Log > log.YYYYMMDD.txt
(see screenshots for examples)
If you are using NinjaTrader 7 then just substitute 7 for 6.5 in the file path above.
Make sure to attach these text (.txt) files to your response/email and send to support AT ninjatrader DOT com.
Thank you,ChipNinjaTrader Customer Service
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Was there ever a resolution to this problem? I just tried downloading historical tick data as well, and I couldn't download anything. I've tried the CL, TF, GC, etc and nothing seem to work. Has something changed? As recently as May I was able to download historical tick data.
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stevent,
Unfortunately, I wasn't able to locate the email associated with this forum thread.
A few questions on your own setup:
1.) Which data provider are you using?
2.) Are you using 7.0.0.22? (Help > About)
3.) Do you receive any errors when attempting to load the data? If so, what do those errors report?KyleNinjaTrader Customer Service
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Hi Kyle,
Thanks for responding so quickly!
1) I'm using Zenfire
2) I'm using 6.5.1000.18. When I downloaded version 18, I made sure to reset all the instruments in the Instrument manager.
3) There were no error messages. It would behave normally, except it would take a very short amount of time to return from the historical data reload operation.
thanks,
Steve
Originally posted by NinjaTrader_Kyle View Poststevent,
Unfortunately, I wasn't able to locate the email associated with this forum thread.
A few questions on your own setup:
1.) Which data provider are you using?
2.) Are you using 7.0.0.22? (Help > About)
3.) Do you receive any errors when attempting to load the data? If so, what do those errors report?
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Hi Kyle,
There are no errors in either the Log tab or the trace file...
thanks,
Steve
Originally posted by NinjaTrader_Kyle View PostHi Steve,
Please open the Log tab of the Control Center - do you see any errors related to chart loading or any notifications of disconnection there within?
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That didn't seem to change anything...
Originally posted by NinjaTrader_Kyle View PostSteve,
Can you try resetting the instruments list one more time?
To reset your instruments please: go to the Tools menu, select the Options menu item, select the Misc tab, and then click on 'Reset Instruments'.
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