Anyone else experiencing intermittent connection problems?
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ghoti,
Thank you for your post.
We have not received any wide-spread reports of this today.
We realize that lost connections can be frustrating. A connection state between NinjaTrader and your broker/market data vendor is not dictated by NinjaTrader. The NinjaTrader application only reports the connection state as it is reported by the API you are connected through. NinjaTrader behaves like a radio receiver in that it receives signals from the connected server. If the signals are not coming through, the underlying broker/market data vendor API reports this to the NinjaTrader application which in turn reports this back to you. Once a loss of connection is reported, NinjaTrader or the underlying API wil continuously try to re-establish a connection.
Common reasons that contribute to connection stability are:
- ISP issues
- Hardware firewall changing IP addresses frequently
- Dynamic IP addresses changing frequently intraday. Usually this happens once a week buy you may want to check with your ISP. If they do change daily, requesting a static IP address may help.
- With Windows XP SP2, if you have more than 10 open TCPIP socket connections (10 programs making socket connections through the internet) Windows will randomly shut down some connections
- Broker/market data servers may be experiencing temporary downtime
KyleNinjaTrader Customer Service
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