I am using NT 7.20 on Windows 7 and have recently changed my data provider to kinetick from Barchart. I am running NT7 all week long and only rebooting at weekends, or when I am not in a trade.
I am finding that although the connection to kinetick is fine, market data for certain futures contracts will update for a while and then stop. For example, right now the prices of index futures contracts for Z 09-10, ES-09-10 have not updated since Friday - yet I am connected to kinetick.
Looking at the log (attached), there is an error message "Unable to load server side config file: The operation timed out." Could this be causing the problem?
The most frustrating thing is that apart from missing trades, if I reboot NT7 whilst I am long/short a market, the strategies reset to being 'flat' and don't exit the market even if I am still in a position. Is there a way to avoid this please?
Many thanks in advance,
David
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