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Cannot connect to lisence servers this AM?!

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    Cannot connect to lisence servers this AM?!

    Error message: cannot connect to lisence servers this AM

    #2
    Hi Pivot44:

    I just checked my connection and our servers are up and verifying license keys.

    Can you re-produce this?

    Please shutdown NT and restart the application.

    You might want to enter the license manually. Otherwise check your firewall settings. Turn them off and create a permission for NinjaTrader to access the internet. Then re-enter the license.

    Best regards,
    RyanNinjaTrader Customer Service

    Comment


      #3
      How

      Have never had any firewall problem logging, on, still don't get a firewall message. Added ninja exe to firewall, still can't start up. Control center won't even open, just message window. How can I reenter lisence, if I can't open software??

      After I close out the error window upon startup, Ninja crashes.
      Last edited by pivot44; 09-17-2007, 06:47 AM.

      Comment


        #4
        Hi:

        What is the error message being reported by NT?

        Is the error message a fatal message, meaning that NT will not run or open after receiving the error?

        Can you post a screen shot of the error?

        If the error message is non-fatal, you may re-enter your license key under Help > License key.

        Regards,
        RyanNinjaTrader Customer Service

        Comment


          #5
          Fatal

          Both messages attached.
          Attached Files

          Comment


            #6
            Hi:

            Thank you for sending.

            If it is not inconvenient for you, we would like to continue to assist you via support @ ninjatrader dot com.

            Please send us a note referencing this post and provide us with your license key so we may test on our pc to attempt to re-produce.

            We may also be asking you for account and pc specs, which is sensitive information that you may not wish to post in a public forum.

            Best regards,
            RyanNinjaTrader Customer Service

            Comment


              #7
              Email Sent to Support as Requested

              Email Sent to Support as Requested

              Comment

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