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Cannot connect to lisence servers this AM?!

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  • pivot44
    replied
    Email Sent to Support as Requested

    Email Sent to Support as Requested

    Leave a comment:


  • NinjaTraderEcosystem_Ryan
    replied
    Hi:

    Thank you for sending.

    If it is not inconvenient for you, we would like to continue to assist you via support @ ninjatrader dot com.

    Please send us a note referencing this post and provide us with your license key so we may test on our pc to attempt to re-produce.

    We may also be asking you for account and pc specs, which is sensitive information that you may not wish to post in a public forum.

    Best regards,

    Leave a comment:


  • pivot44
    replied
    Fatal

    Both messages attached.
    Attached Files

    Leave a comment:


  • NinjaTraderEcosystem_Ryan
    replied
    Hi:

    What is the error message being reported by NT?

    Is the error message a fatal message, meaning that NT will not run or open after receiving the error?

    Can you post a screen shot of the error?

    If the error message is non-fatal, you may re-enter your license key under Help > License key.

    Regards,

    Leave a comment:


  • pivot44
    replied
    How

    Have never had any firewall problem logging, on, still don't get a firewall message. Added ninja exe to firewall, still can't start up. Control center won't even open, just message window. How can I reenter lisence, if I can't open software??

    After I close out the error window upon startup, Ninja crashes.
    Last edited by pivot44; 09-17-2007, 06:47 AM.

    Leave a comment:


  • NinjaTraderEcosystem_Ryan
    replied
    Hi Pivot44:

    I just checked my connection and our servers are up and verifying license keys.

    Can you re-produce this?

    Please shutdown NT and restart the application.

    You might want to enter the license manually. Otherwise check your firewall settings. Turn them off and create a permission for NinjaTrader to access the internet. Then re-enter the license.

    Best regards,

    Leave a comment:


  • pivot44
    started a topic Cannot connect to lisence servers this AM?!

    Cannot connect to lisence servers this AM?!

    Error message: cannot connect to lisence servers this AM

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