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NinjaTrader
Cannot connect to lisence servers this AM?!
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Hi Pivot44:
I just checked my connection and our servers are up and verifying license keys.
Can you re-produce this?
Please shutdown NT and restart the application.
You might want to enter the license manually. Otherwise check your firewall settings. Turn them off and create a permission for NinjaTrader to access the internet. Then re-enter the license.
Best regards,RyanNinjaTrader Customer Service
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How
Have never had any firewall problem logging, on, still don't get a firewall message. Added ninja exe to firewall, still can't start up. Control center won't even open, just message window. How can I reenter lisence, if I can't open software??
After I close out the error window upon startup, Ninja crashes.Last edited by pivot44; 09-17-2007, 06:47 AM.
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Hi:
What is the error message being reported by NT?
Is the error message a fatal message, meaning that NT will not run or open after receiving the error?
Can you post a screen shot of the error?
If the error message is non-fatal, you may re-enter your license key under Help > License key.
Regards,RyanNinjaTrader Customer Service
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Hi:
Thank you for sending.
If it is not inconvenient for you, we would like to continue to assist you via support @ ninjatrader dot com.
Please send us a note referencing this post and provide us with your license key so we may test on our pc to attempt to re-produce.
We may also be asking you for account and pc specs, which is sensitive information that you may not wish to post in a public forum.
Best regards,RyanNinjaTrader Customer Service
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