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    #16
    dee50,

    Reportedly, the Zen-Fire issues were resolved as of 11:45 AM CDT.

    Please send a note to Support [AT] NinjaTrader [DOT] com with 'ATTN: Brett' in the subject line.

    In the message, include the following:
    1.) A link to this forum thread.

    2.) Your most current trace file.
    You will find that file in the Documents > NinjaTrader 6.5 (or 7) > Trace folder.
    Today's trace file would be named 'trace.20100920.txt'.
    KyleNinjaTrader Customer Service

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      #17
      can I have my money back???

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        #18
        Hi,

        This was not an issue on our end. If you really want to cancel your subcription it's best to send a note to sales at ninjatrader dot com and then let them know your intentions
        Vince B.NinjaTrader Customer Service

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