Announcement

**NinjaTrader_Kyle** · 09-20-2010, 11:19 AM

dee50,

Reportedly, the Zen-Fire issues were resolved as of 11:45 AM CDT.

Please send a note to Support [AT] NinjaTrader [DOT] com with 'ATTN: Brett' in the subject line.

In the message, include the following:
1.) A link to this forum thread.

2.) Your most current trace file.
You will find that file in the Documents > NinjaTrader 6.5 (or 7) > Trace folder.
Today's trace file would be named 'trace.20100920.txt'.

**dee50** · 09-20-2010, 11:24 AM

can I have my money back???

**NinjaTrader_VinceB** · 09-20-2010, 11:33 AM

Hi,

This was not an issue on our end. If you really want to cancel your subcription it's best to send a note to sales at ninjatrader dot com and then let them know your intentions

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