Unable to place orders for EURCAD, EURAUD

[tworth]

watching 11 forex pairs, use SIM account, also using forex.com Live account, also have iqfeed. Unable to place orders for EURCAD and EURAUD, message popup "Rejected:There is no market data available to drive the simulation engine" All the other pairs (that I watch) seem to be fine in both sim and live...

[NinjaTrader_RyanO]

Hi tworth,

Thank you for your post.

Can you please reset the instruments. To reset your instruments please: go to the Tools menu, select the Options menu item, select the Misc tab, and then click on 'Reset Instruments'.

Once you have reset the instruments please re-create any windows that are viewing those symbols, save the Market Analyzer.

[tworth]

Thanks Ryan - but no luck. I reset the instruments, deleted and recreated all charts and workspaces, double-checked my forex.com / gain account connection. And have done this on two computers. Situation is the same - all pairs fine except EURAUD and EURCAD - Orders "Rejected - no market data available...etc"

What am I missing?

[NinjaTrader_RyanO]

tworth,

Can you please reset the simulation account. Resetting a simulation account will clear all historical trade data from this account. Please follow the instructions below to reset a simulation account.

• From the NinjaTrader Control Center window select the menu Tools > Options
• Select the "Simulator" tab
• Press the "Reset" button

Additionally, can you please repair the database.

Please follow the instructions below to repair the NinjaTrader database.

• Disconnect NinjaTrader from any open connections via File > Disconnect
• From the NinjaTrader Control Center window select the menu Tools > Options
• Select the "Misc" tab
• Press the "Repair DB" button
• Press the "OK" button

[tworth]

OK well, I followed all of your last instructions and still was unable to get right click access to chart trader on the two pairs in question, however I was able to place a market order for EURAUD using the order window, which was filled, and after that chart trader seems to function normally for that pair.
EURCAD is still same status - chart trader orders rejected. I haven't tried a live order using the order window. I would prfer not to give up a few more pips to resolve this until I inderstand what's happening....Thanks

[NinjaTrader_RyanO]

Hi,

Can you please clarify which data provider you are using, and it should not be necessary to test this with a live trade, just to make sure that we are receiving real-time data for those instruments that corresponds to exchange values.

[tworth]

Thanks again Ryan,

I'm using a Live Gain_US connection with NT servers selected for historical data. Another observation is that the pair still in question, EURCAD, doesn't seem to refresh - I'm forced to use "reload historical data" each time I view the chart to bring up the recent data.

[NinjaTrader_RyanO]

tworth,

Based on that information it appears that EURCAD is not receiving data from GAIN. To test this issue I will want to use your GAIN username and password.

Can you please send an email to support[at]ninjatrader[dot]com and include that GAIN connection information as well as a reference to this thread, and ATTN RyanO.

[tworth]

email sent, thanks