Cannot connect to historical data server

[_CFXS_]

Hello,

Today I've been facing problems with the historical data server all day long. However, restarting NT fixed the problem every time. Please see my enclosed Screenshot for the detailed Error in the Log.

Now, I have the same problem (cannot load historical data), but restarting NT won't make it better any more. Only live data gets displayed. This causes gaps between trading sessions. Loading historical data manually (right click on chart) doesn't work either since the button is grey.
Further, the Error mentioned in the first paragraph doesn't appear in the Log any more.

I'm using NT6.5.1000.18 with Zenfire.
I've already tried the folling things without success:

Restarted PC
Disabled Firewall and Antivirus
Reinstalled NT
Checked Networking
Tools->Options->Misc->Reset Instruments

Any suggestions appreciated.

Best Regards,
Chris

[NinjaTrader_Chip]

Hello

Thank you for your post.

In this case, please remove, repair, and recreate the connection to Zen-Fire:
• Go to the Tools menu--> select Account Connections--> highlight the connection--> click Remove
• Then go to the Tools menu--> select Options--> select the Misc tab--> click Repair DB
• Restart NinjaTrader
• Go to the Tools menu--> select Account Connections and recreate the account connection.

Now recreate the connection. For convenience, this link included the instructions:

http://www.ninjatrader.com/webnew/support_ZenFire.htm

Please let me know if this does not resolve the issue.

[_CFXS_]

Thx for your fast reply.

I followed your instruction precisely. However, the problem remains unchanged.

regards,
Chris

[NinjaTrader_Chip]

Hello _CFXS_

For this issue, please send an email to support AT ninjatrader DOT com. Make sure to include a reference to this thread.

Thank you,