Problems Login on!

[criss73]

Hello, all-of-a-sudden I'm getting this error message when I try to log on: "Login failed: Trade server socket error code 10053 network connection aborted by local host (10053)."
I'm using version 6.5. I also uninstalled/reinstalled NT and still the same problem. What to do? Thanks

[NinjaTrader_Jason]

Hello criss73,

Please note that NinjaTrader does not dictate when a connection is lost or cannot be made. It operates like a radio receiver in that it receives a signal from your broker and then displays/reports these signals back to you the trader. When a connection is lost or cannot be made, it is the broker's API that determines this and reports this to NinjaTrader which in turn reports this back to the trader.

The common problems that contribute to this are:

- ISP issues

- hardware firewall issues changing IP addresses frequently

- Dynamic ISP address switching the address frequently intraday. Usually this happens once a week but you may want to check with your ISP. If they do change daily, a static IP address may work.

- With Windows XP SP2, if you have more than 10 open TCPIP socket connections open (10 programs making connections through the internet) windows will randomly shut down some connections

- Broker servers having problems

- Software, such as (corporate) firewalls, spyware and anti-virus software, that could be interfering the connection

If the issue remains, please contact your broker and check what IP address and port your PFG connection will use. Subsequently ensure the IP address and port are not blocked or interfered on your PC (security software) or internet connection setup (modem, router). If you are not sure how to check this on your end, I suggest to contact an IT guy.