Announcement
Collapse
No announcement yet.
Partner 728x90
Collapse
NinjaTrader
Chart stuck at "Loading Data..."
Collapse
X
-
This happened to me this morning after starting NT7 with a default workspace with two charts for testing. I connected to Zen sim for data and the charts blanked with the Loading message and stayed that way. I had to shut down NT and restart in order to get the feed to populate my charts. Dunno what is happening.
Dan
This is using Windoze XPLast edited by eDanny; 12-14-2010, 12:48 PM.
-
adamus,
We need reproducible steps and insights into what exactly you are doing. What kind of charts do you have? When are you loading the data? Are you reloading data? What steps have you taken from beginning to when it says "Loading data"? What is in the Control Center status bar? Did you try to load data and then load another set of data before the first set was done? What happens with new charts? Are you sure you are not running into data load pacing violations with IB?
Leave a comment:
-
Hello,
This is not the case, everyone else in this tread is on Interactice Brokers connections.
Also, the issue here is in loading data..., not getting connected which are two different arena's all together.
I have responded to your email with further instructions for your specific case to move forward.
Also, you may be having some for of firewall issue that is blocking the zenfire traffic but not the Kinetick traffic is another possibility but we want to look into this seriously and take next steps and go from there.
Leave a comment:
-
Originally posted by NinjaTrader_Brett View PostHello,
If you cant connect to zenfire again this would point to in your case more general PC connectivity issues.
What is your ISP, do you have aonther PC or internet connection to test this?
Leave a comment:
-
Hello,
If you cant connect to zenfire again this would point to in your case more general PC connectivity issues.
What is your ISP, do you have aonther PC or internet connection to test this?
Leave a comment:
-
Originally posted by perryg View PostTHis is exactly what happened to me yesterday. The whole day was impossible to trade. Suddenly at 01:00 EST, it started working like a charm, i.e. everything loaded in seconds.
Leave a comment:
-
Hello,
Development is looking into a case of this at this time. I have forwarded this thread to development.
I look forward to assisting you further.
Leave a comment:
-
THis is exactly what happened to me yesterday. The whole day was impossible to trade. Suddenly at 01:00 EST, it started working like a charm, i.e. everything loaded in seconds.
Leave a comment:
-
Originally posted by adamus View PostI had this same problem in NT7 beta RC1 with the Interactive Brokers connection. It was so bad at one point and happened so frequently on so many of the symbols that I was considering just dumping NT7 for Amitrader or Neoticker or something.
See the thread RC1 and "loading data" crashes
Fortunately that same day the final General Release came out and the bug disappeared - at least for a while.
Now it came back and I see it happen about once every couple of days. I just close NinjaTrader and re-open it.
If I leave it, I find it often crashes the app down to a "Not responding" state after a couple of hours, although this might be just bad luck & an unconnected crash.
I don't know what makes it disappear again, but I hope it does soon. It turns NinjaTrader into a nightmare for live trading. When it was in beta, I blamed myself for using beta software to trade, but this is General Release.
I hope this can be aggressively prioritized as one of the worst if not the worst bug in the application.
ps just for the record, I am not running an anti-virus program on my PC, I am not running any back-up program and I have administrator priviliges, and the average load time for the chart data when it works is less than half a second.
Leave a comment:
-
Originally posted by NinjaTrader_Brett View PostHello,
Please send them manually to support at ninjatrader dot com and reference this forum post.
Please attach the below files.
Can you please send me your trace files for today so I can look into this. I will need both files attached to a return email.
You can find these files at the following locations, please attach these to a return email as an attachment
My Documents--> NinjaTrader 7--> Trace--> trace.20101213 for today. (trace.yyyymmdd for any other date)
My Documents--> NinjaTrader 7--> Log--> log.20101213 for today. (log.yyyymmdd for any other date)
I look forward to assisting you further.
Leave a comment:
-
I had this same problem in NT7 beta RC1 with the Interactive Brokers connection. It was so bad at one point and happened so frequently on so many of the symbols that I was considering just dumping NT7 for Amitrader or Neoticker or something.
See the thread RC1 and "loading data" crashes
Fortunately that same day the final General Release came out and the bug disappeared - at least for a while.
Now it came back and I see it happen about once every couple of days. I just close NinjaTrader and re-open it.
If I leave it, I find it often crashes the app down to a "Not responding" state after a couple of hours, although this might be just bad luck & an unconnected crash.Last edited by adamus; 12-13-2010, 04:34 PM.
Leave a comment:
-
Hello,
Please send them manually to support at ninjatrader dot com and reference this forum post.
Please attach the below files.
Can you please send me your trace files for today so I can look into this. I will need both files attached to a return email.
You can find these files at the following locations, please attach these to a return email as an attachment
My Documents--> NinjaTrader 7--> Trace--> trace.20101213 for today. (trace.yyyymmdd for any other date)
My Documents--> NinjaTrader 7--> Log--> log.20101213 for today. (log.yyyymmdd for any other date)
I look forward to assisting you further.
Leave a comment:
-
Originally posted by NinjaTrader_Brett View PostHello,
Can I have both of you send a note to support and reference this post put ATTN: Brett in the subject line from Help->Mail To Support in NinjaTrader. Please be sure to attach your Trace and Log Files.
I look forward to assisting you further.
Do you have an email address I can use? Please PM me.
Thanks.
Leave a comment:
-
Hello,
Can I have both of you send a note to support and reference this post put ATTN: Brett in the subject line from Help->Mail To Support in NinjaTrader. Please be sure to attach your Trace and Log Files.
I look forward to assisting you further.
Leave a comment:
-
Hi Brett,
I'm using Zenfire for my primary (only futures) datafeed too and Kinetick for the forex data. Also I have a API connection to my IB account. And unfortunately no, "Run as administrator" doesn't help.
Leave a comment:
Latest Posts
Collapse
Topics | Statistics | Last Post | ||
---|---|---|---|---|
Started by gleichnerany, Today, 01:17 AM
|
0 responses
1 view
0 likes
|
Last Post
by gleichnerany
Today, 01:17 AM
|
||
Started by WHICKED, 03-27-2024, 12:33 PM
|
4 responses
43 views
0 likes
|
Last Post Today, 12:28 AM | ||
Started by f.saeidi, Today, 12:12 AM
|
0 responses
3 views
0 likes
|
Last Post
by f.saeidi
Today, 12:12 AM
|
||
Started by Conall, Today, 12:06 AM
|
0 responses
6 views
0 likes
|
Last Post
by Conall
Today, 12:06 AM
|
||
Started by proptradingshop, 03-21-2024, 09:50 AM
|
6 responses
27 views
0 likes
|
Last Post Today, 12:02 AM |
Leave a comment: