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Chart stuck at "Loading Data..."

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  • Yaron
    replied
    Originally posted by NinjaTrader_Brett View Post
    Hello,

    This is not the case, everyone else in this tread is on Interactice Brokers connections.

    Also, you may be having some for of firewall issue that is blocking the zenfire traffic but not the Kinetick traffic is another possibility but we want to look into this seriously and take next steps and go from there.
    I am on ZenFire Sim as well with NT7.
    As your R&D guys are working on this issue, I want to reproduce my steps:

    1. I launch NT7.
    2. I wait for everything to load (happens very fast). All the charts show data from the last time I successfully connected.
    3. I connect to ZenFire and touch nothing else (not even my mouse / keyboard) and wait.
    4. NT7 charts are stuck at the "Loading data..." stage with blank charts. Game over.

    I excluded NT7 folders from the resident shield, completely disabled the firewall and my anti virus and ran NT7 as administrator - sometime NT7 works, usually it gets stuck in the "Loading Data..." stage. Tried it just now 5 times (worked 1 time).

    I am ready to make a video of this entire process and upload it to someplace if it helps you guys nail this issue. Furthermore, I've been 14 years in the software industry (try developing first person shooters for the PC - you will discover the true meaning of pain) so I have a lot of understanding of this business - and I can help.

    I am officially offering you my assistance, if you can compile a custom debug version of your exe file and send me for testing, I will gladly use it. Dump everything into this compilation - logs, real time messages, whatever. If you want, I can also work directly with your programmers - it will be quicker.

    I like your software (when it works) and I intend to use it heavily - we will both win.

    Leave a comment:


  • eDanny
    replied
    This happened to me this morning after starting NT7 with a default workspace with two charts for testing. I connected to Zen sim for data and the charts blanked with the Loading message and stayed that way. I had to shut down NT and restart in order to get the feed to populate my charts. Dunno what is happening.

    Dan

    This is using Windoze XP
    Last edited by eDanny; 12-14-2010, 12:48 PM.

    Leave a comment:


  • NinjaTrader_JoshP
    replied
    adamus,

    We need reproducible steps and insights into what exactly you are doing. What kind of charts do you have? When are you loading the data? Are you reloading data? What steps have you taken from beginning to when it says "Loading data"? What is in the Control Center status bar? Did you try to load data and then load another set of data before the first set was done? What happens with new charts? Are you sure you are not running into data load pacing violations with IB?

    Leave a comment:


  • NinjaTrader_Brett
    replied
    Hello,

    This is not the case, everyone else in this tread is on Interactice Brokers connections.

    Also, the issue here is in loading data..., not getting connected which are two different arena's all together.

    I have responded to your email with further instructions for your specific case to move forward.

    Also, you may be having some for of firewall issue that is blocking the zenfire traffic but not the Kinetick traffic is another possibility but we want to look into this seriously and take next steps and go from there.

    Leave a comment:


  • perryg
    replied
    Originally posted by NinjaTrader_Brett View Post
    Hello,

    If you cant connect to zenfire again this would point to in your case more general PC connectivity issues.

    What is your ISP, do you have aonther PC or internet connection to test this?
    I have no problem with my PC connectivity. Everything works perfectly EXCEPT Zenfire. If there was a problem why does KINETICS fire up in a second with all data. NO probelms. It is only with ZENFIRE that there is a problem, and this is from day one with version 7. You have other people with the same problem on this thread. We all experience the EXACT same problems.

    Leave a comment:


  • NinjaTrader_Brett
    replied
    Hello,

    If you cant connect to zenfire again this would point to in your case more general PC connectivity issues.

    What is your ISP, do you have aonther PC or internet connection to test this?

    Leave a comment:


  • perryg
    replied
    Originally posted by perryg View Post
    THis is exactly what happened to me yesterday. The whole day was impossible to trade. Suddenly at 01:00 EST, it started working like a charm, i.e. everything loaded in seconds.
    I have been trading until 08:30 EST, and now suddenly got disconnected, and now cannot reconnect to Zenfire again. i.e. problems from yesterday are back again, computer freezes, and loading data..................

    Leave a comment:


  • NinjaTrader_Brett
    replied
    Hello,

    Development is looking into a case of this at this time. I have forwarded this thread to development.

    I look forward to assisting you further.

    Leave a comment:


  • perryg
    replied
    THis is exactly what happened to me yesterday. The whole day was impossible to trade. Suddenly at 01:00 EST, it started working like a charm, i.e. everything loaded in seconds.

    Leave a comment:


  • adamus
    replied
    Originally posted by adamus View Post
    I had this same problem in NT7 beta RC1 with the Interactive Brokers connection. It was so bad at one point and happened so frequently on so many of the symbols that I was considering just dumping NT7 for Amitrader or Neoticker or something.

    See the thread RC1 and "loading data" crashes

    Fortunately that same day the final General Release came out and the bug disappeared - at least for a while.

    Now it came back and I see it happen about once every couple of days. I just close NinjaTrader and re-open it.

    If I leave it, I find it often crashes the app down to a "Not responding" state after a couple of hours, although this might be just bad luck & an unconnected crash.
    I'm suffering from the bug right now, in fact it's been manifesting itself for the last 12 hours since I posted above.

    I don't know what makes it disappear again, but I hope it does soon. It turns NinjaTrader into a nightmare for live trading. When it was in beta, I blamed myself for using beta software to trade, but this is General Release.

    I hope this can be aggressively prioritized as one of the worst if not the worst bug in the application.

    ps just for the record, I am not running an anti-virus program on my PC, I am not running any back-up program and I have administrator priviliges, and the average load time for the chart data when it works is less than half a second.

    Leave a comment:


  • Yaron
    replied
    Originally posted by NinjaTrader_Brett View Post
    Hello,

    Please send them manually to support at ninjatrader dot com and reference this forum post.

    Please attach the below files.

    Can you please send me your trace files for today so I can look into this. I will need both files attached to a return email.
    You can find these files at the following locations, please attach these to a return email as an attachment
    My Documents--> NinjaTrader 7--> Trace--> trace.20101213 for today. (trace.yyyymmdd for any other date)
    My Documents--> NinjaTrader 7--> Log--> log.20101213 for today. (log.yyyymmdd for any other date)

    I look forward to assisting you further.
    I zipped log and trace folders and sent them to your support email. Subject is "ATTN: Brett". Thanks.

    Leave a comment:


  • adamus
    replied
    I had this same problem in NT7 beta RC1 with the Interactive Brokers connection. It was so bad at one point and happened so frequently on so many of the symbols that I was considering just dumping NT7 for Amitrader or Neoticker or something.

    See the thread RC1 and "loading data" crashes

    Fortunately that same day the final General Release came out and the bug disappeared - at least for a while.

    Now it came back and I see it happen about once every couple of days. I just close NinjaTrader and re-open it.

    If I leave it, I find it often crashes the app down to a "Not responding" state after a couple of hours, although this might be just bad luck & an unconnected crash.
    Last edited by adamus; 12-13-2010, 04:34 PM.

    Leave a comment:


  • NinjaTrader_Brett
    replied
    Hello,

    Please send them manually to support at ninjatrader dot com and reference this forum post.

    Please attach the below files.

    Can you please send me your trace files for today so I can look into this. I will need both files attached to a return email.
    You can find these files at the following locations, please attach these to a return email as an attachment
    My Documents--> NinjaTrader 7--> Trace--> trace.20101213 for today. (trace.yyyymmdd for any other date)
    My Documents--> NinjaTrader 7--> Log--> log.20101213 for today. (log.yyyymmdd for any other date)

    I look forward to assisting you further.

    Leave a comment:


  • Yaron
    replied
    Originally posted by NinjaTrader_Brett View Post
    Hello,

    Can I have both of you send a note to support and reference this post put ATTN: Brett in the subject line from Help->Mail To Support in NinjaTrader. Please be sure to attach your Trace and Log Files.

    I look forward to assisting you further.
    When I try to send you mail via the method you suggest I get an error message. Please see attached screenshot.

    Do you have an email address I can use? Please PM me.
    Thanks.
    Attached Files

    Leave a comment:


  • NinjaTrader_Brett
    replied
    Hello,

    Can I have both of you send a note to support and reference this post put ATTN: Brett in the subject line from Help->Mail To Support in NinjaTrader. Please be sure to attach your Trace and Log Files.

    I look forward to assisting you further.

    Leave a comment:

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