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Partner 728x90

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Connecting..........

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    Connecting..........

    Been using NT latest version for a while.

    Today I have a problem connecting to IB.

    I first connect to eSignal and then connect to InteractiveBrokers but the status window for IB stays as "Connecting - InteractiveBrokers".

    I uninstalled NT and re-installed but the error persists.

    What is the solution pls?

    #2
    Hi Momentom,

    Does the same thing happens when you connect to IB prior to eSignal? Can you try this.
    What version of TWS do you have installed? You need to be on TWS Standalone 875.3

    Also make sure you have set up the connection correctly:
    http://www.ninjatrader.com/webnew/su...ivebrokers.htm



    Vince
    Vince B.NinjaTrader Customer Service

    Comment


      #3
      I'm on TWS 877.8 and its been OK since I upgraded to it.

      If I connect to IB first, its OK. But I need eSig data.

      Comment


        #4
        Please downgrade to TWS 875.3 since this is officially the supported version at this time.
        Then connect to eSignal first and secondly to IB.

        Let me know if the roll back does the trick.



        Vince
        Vince B.NinjaTrader Customer Service

        Comment


          #5
          Rolled back. No difference.

          What now?

          Comment


            #6
            Hi:

            1. Start Interactive Broker’s TWS (Traders Workstation)
            2. From the “ConfigureAPI” menu, make sure the following options are checkmarked:
            a. Enable ActiveX and Socket Clients
            b. Download Open Orders on Connection
            c. Fire openOrder on status change
            3. Now, with IB TWS already open, please open NT and attempt to connect. You should receive an Incoming message window, click 'Yes'.

            Are you now able to connect?

            Best regards,
            RyanNinjaTrader Customer Service

            Comment


              #7
              Ryan

              I checked all your points but no cigar.

              You're missing the point!!!!!

              I CAN connect in position 1 but not in position2 after eSignal has connected. Not a TWS problem.

              The problem is in NT. I tried connecting to another remore TWS on my network and the NT behaviour is identical so its an NT problem.

              I need to fix this without blowing NT away completely as I have a number of licensed add-ons that would be a pain to re-install.

              What now?

              Comment


                #8
                Hi Momentom:

                Please send a note to support @ ninjatrader dot com and reference this post. One of our support team members can further assist and if needed, schedule a remote assistance call and we can verify what is occuring on your setup.

                Best regards,
                RyanNinjaTrader Customer Service

                Comment


                  #9
                  This exact same problem happened again.

                  Last time I rolled back to a previous version and then re-installed current version. This fixed the problem.

                  However, this time, I have done the same fix, twice, and I still cannot connect to Interactive Brokers after I have connected to eSignal. I can still connect to IB if its my first connection.

                  Help.........................

                  Comment


                    #10
                    Momentom,

                    We released V6.0.1000.6 today. This version is compatible with TWS Standalone 877. Can you please upgrade to this version and then also upgrade your TWS. Now see if you can connect.



                    Vince
                    Vince B.NinjaTrader Customer Service

                    Comment


                      #11
                      No, the upgrade didn't help.

                      Whay now?

                      Comment


                        #12
                        Please send a note with your IB and eSignal login credentials to support at ninjatrader dot com and refer to this post. We will then test it on our end to see if we can get it working.


                        Vince
                        Vince B.NinjaTrader Customer Service

                        Comment


                          #13
                          No, I'm not giving you access to my IB account. The IB account is not an issue anyway as I can connect to it if I connect first before eSignal.

                          Comment


                            #14
                            Two more uninstall and re-install with re-boots between steps and the problem is fixed. I lost half a day's trading so it would be useful to find the cause. Its getting to be more trouble than its worth.

                            Comment


                              #15
                              Thanks for reporting back Momentom.

                              If this happens again, it's best to shoot us a note as support with your phone number so we can jump on your machine to do remote assistance.



                              Vince
                              Vince B.NinjaTrader Customer Service

                              Comment

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