NT:7+Win7x64 = cant start

[Veyron]

Hi there, I cant start the NT 7 on my Win7x64. I just get a window were is "NinjaTrader application has stopped working Windows is checking for a solution to the problem..." and after couple of seconds window is closed and NT is not opened.
Please help.

[NinjaTrader_Chip]

Hello Veyron,

Welcome to the NinjaTrader Support Forums!

Please restart your PC & retry the application. If it still does not launch then please send me your Log & Trace files for today to support AT ninjatrader DOT com.

You can find these in your My Documents folder in the folders:

1. NinjaTrader 7 > Trace > trace.YYYYMMDD.txt

2. NinjaTrader 7 > Log > log.YYYYMMDD.txt

(see screenshots for examples)

Make sure to attach these text (.txt) files to your response/email.

[Veyron]

I restarted, reinstaled and its same...I found correct folders what you want to see, but nothing is in there.

[NinjaTrader_Kyle]

Veyron,

Are you able to start NinjaTrader 7 in 32 bit mode?

[Trader.Jon]

Hi there, I cant start the NT 7 on my Win7x64. I just get a window were is "NinjaTrader application has stopped working Windows is checking for a solution to the problem..." and after couple of seconds window is closed and NT is not opened.
Please help.

Are you administrator? OR try rt-click on the NT executable and run as admin ... just a thought

[Veyron]

32 bit or 64 = same problem...Yea, I am Administrator and I try run it like administrator or with XP sp3 compability mode and nothig diferent...

[NinjaTrader_Kyle]

Veyron,

Which version(s) of .NET do you have installed on this PC?

[Veyron]

version is No. 3.5.1

[NinjaTrader_ChristopherJ]

Please follow the instructions below to re-install the Microsoft .NET Framework on your PC.

• Terminate any applications running on your PC
• Go to the Windows Control Panel
• "Add/Remove programs" for XP users or "Uninstall a program" for Vista users
• Locate and uninstall the .NET Framework
  • If your highest version is 4.0 or greater than do not continue with these instructions and let us know and we will follow up with further instructions
  • If your highest version is 3.5 then proceed and uninstall this version and skip the next line
  • If your highest version is 2.0 then proceed and uninstall this version
• Install version 3.5 of the .NET Framework which contains the 2.0 version which is required by NinjaTrader 6.5 (Download from here)
• After the install please check for updates to the .Net Framework with the Windows Update function

Note: Do not reboot your PC in between these steps as this can potentially create more issues that we are unfortunately not qualified to assist with.

Please let us know if the issue persists after this procedure.

[Veyron]

I check the version at "Control Panel\All Control Panel Items\Programs and Features > Turn Windows features on or off" and there is 3.5.1, but at "Uninstall or change a program" is version 4. But I try to uninstall that and install version (3.5) from this site, but its no working, because when I do double click on install file this version(3.5) is nothing happened, so I downloaded version 4 and installed that. But Ninja is all time same (unavailable to use), but you sad – “If your highest version is 4.0 or greater than do not continue with these instructions and let us know and we will follow up with further instructions”, so please what I need to do if my version is No. 4??

[NinjaTrader_Jason]

Hello Veyron,

Please follow the instructions below to repair Microsoft .NET Framework 4 on your PC.
Download and run the .Net 4 installer from below.
http://www.microsoft.com/downloads/e...displaylang=en

• Once ran you will receive two options if .Net 4 is installed.
• Select “Repair .Net Framework 4 to its original state”
• Click “Next” and follow other prompts

Once the setup application is finished it may ask you to restart your computer, even if it does not please do so.

Please retest your issue and see if it is resolved.

[Veyron]

...I think my pictures will say you more and easily, like my words:



Log:

[NinjaTrader_Kyle]

Veyron,

Which operating system are you using?

[Veyron]

Look at second picture(Installation Log). There(first two lines at Log) is about my OS version to details.
Btw short name of my OS is at name of this topic as well...

[NinjaTrader_Kyle]

Veyron,

Thanks for the clarification on your operating system (windows 7).

The resolution to the error you've posted an image of is outlined at the following link: http://support.microsoft.com/kb/976982