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Failed to download NinjaTrader

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    Failed to download NinjaTrader

    I'm trying to install NT, but get the error message "Failed to download Ninjatrader". Installation stops.

    My Attempt;
    From;
    http://www.ninjatrader.com/webnew/download_download.htm
    Then, download and Run (setup.exe)

    #2
    Installation and Licensing

    Hello RhinoGG,

    I was wondering if you are using highspeed internet when attempting to download NinjaTrader.

    If not the download will time out after so long and it will never finish the download.

    Please also try clearing internet browser and cache before attmepting to download NinjaTrader again.

    Comment


      #3
      I am using high speed access, however it is corporate access, and a login is required when accessing internet sites. I can get to the download page (after supplying my credentials), and the download/setup does begin. But shortly after that I received a failed to download message. Is there an alternate way I can download the installation package?

      Comment


        #4
        Installation and Licensing

        Hello RhinoGG,

        Please send in a note to support at ninjatrader dot com, with your mailing address and we can mail you an installation CD.

        I do beleive that a corporate firewall is blocking NinjaTrader access to the internet. You can contact your internet tech about allowing NinjaTrader access to the internet.

        Comment


          #5
          Originally posted by RhinoGG View Post
          I am using high speed access, however it is corporate access, and a login is required when accessing internet sites. I can get to the download page (after supplying my credentials), and the download/setup does begin. But shortly after that I received a failed to download message. Is there an alternate way I can download the installation package?
          I am having the same problem but I am not behind any Corporate firewall. I am wondering how you resolved the problem. Appreciate any info.
          Here is the link to my thread concerning the problem:
          http://www.ninjatrader.com/support/f...d=1#post199391

          thanks

          Comment


            #6
            Hello vk279,

            Thanks - I provided you an alternate download link via email.
            Ryan MNinjaTrader Customer Service

            Comment


              #7
              Thanks Ryan. I was able to download and install. Everything running smoothly now. Thanks a million.

              Comment


                #8
                Hi, I'm having the same issue installing ver. 7. Can you also send me the alternate download link?

                Comment


                  #9
                  Hello,

                  Please send a note to support at ninjatrader dot com and reference this forum post. As we do not provide the download link to the public and we ask that you not share it if you need to send it to you.

                  I look forward to assisting you further.
                  BrettNinjaTrader Product Management

                  Comment


                    #10
                    Problems connecting to IB

                    My computer was shut down abruptly due to the problems with UPS. After re-startng I am having problems with Ninja Trader.
                    After re-starting every thing loads properly but when I try to connect to my Brokers(IB), I get this error message.

                    I tried to download latest version and re-install but I am getting "Failed to Download Error".
                    Looks like I need alternate download link again. I would appreciate any help.

                    Thanks,
                    vinay
                    Attached Files

                    Comment


                      #11
                      Viney,

                      Please send a note to support at ninjatrader dot com and put ATTN: Brett in the subject line.

                      Also, if you can please send this email from the platform, NinjaTrader->Control Center->Help->Mail To Support and include the logs and traces.

                      I look forward to assisting you further.
                      BrettNinjaTrader Product Management

                      Comment


                        #12
                        Hi Brett,
                        I already sent an email to support from the platform with files.

                        I am sending you a note right now.

                        thx,

                        vinay

                        Comment


                          #13
                          Hello,

                          Sounds good. Please do not open mutliple tickets in the future for same issue however.

                          I look forward to assisting you further.
                          BrettNinjaTrader Product Management

                          Comment


                            #14
                            Hello Brett,

                            I am still waiting for the resolution of the problem. I even tried to upgrade to NT7.

                            I get the same error message "Failed to download Ninjatrader".

                            Last time it happened RyanM sent me an alternate link and I could quickly get NT running.

                            I would appreciate any help as soon as possible.

                            Thanks,

                            vinay

                            Comment


                              #15
                              Hello,

                              Did you get my return email? Still waiting for a response to that.

                              Also the alternate link I can only provide via email since we do not publicize it.

                              I look forward to assisting you further.
                              BrettNinjaTrader Product Management

                              Comment

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