With all this problems over the last couple of days, I checked my logfile today and found the following error message coming again and again: "Unable to load server side config file: The operation timed out."
However the Kinetick price connection seems to be ok (green).
This could be the reason for all my bar problems, correct? Could you please tell me, what I can do on this.
Thx
The following user had the same issue:
Hi,
I am using NT 7.20 on Windows 7 and have recently changed my data provider to kinetick. I am running NT7 all week long and only rebooting at weekends, or when I am not in a trade.
I am finding that although the connection to kinetick is fine, market data for certain futures contracts will update for a while and then stop. For example, right now the prices of index futures contracts for Z 09-10, ES-09-10 have not updated since Friday - yet I am connected to kinetick.
Looking at the log (attached), there is an error message "Unable to load server side config file: The operation timed out." Could this be causing the problem?
The most frustrating thing is that apart from missing trades, if I reboot NT7 whilst I am long/short a market, the strategies reset to being 'flat' and don't exit the market even if I am still in a position. Is there a way to avoid this please?
Many thanks in advance,
David
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