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NinjaTrader
exit on close issue
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bigpapi,
Thanks for the ticket number. In this ticket number I only see log/traces up to the 1/14. Your post date suggests you ran into issue on the 16th which would not have been included in what was sent in. We would need newer files to see what is going on. Thank you.
As far as the x64 not on your desktop, this would not be normal. Reinstalling should place it back on your desktop.Josh P.NinjaTrader Customer Service
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bigpapi,
It sounds like your Kinetick account is not authorized for the instrument you are trying to pull up. What instrument are you using? I suggest sending an email to support [at] kinetick [dot] com with information on the instrument you are using and your Kinetick account so they can check up on what is/is not authorized on your account. They will be able to straighten out any credentials issues fairly quickly for you.Josh P.NinjaTrader Customer Service
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bigpapi,
Have you confirmed this with Kinetick yet to ensure that nothing has happened to the account? I saw the logs.
If you have confirmed with Kinetick that you should receive data for the instruments then please send in your contact information with a phone number we can reach you at and we can try a remote login session.Josh P.NinjaTrader Customer Service
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