Problems with KINETICK REALTIME

[Eclipse]

Hi, I bought the basic REALTIME Kinetick package, but I have the following problem:

With some futures I can't get the today's bar to appear on the chart.
With some futures (e.g. HE, LE) I solved this by selecting as session template "CME commodities ETH " instead of "CME commodities RTH", but with other futures like CL or NG even I select the ETH session the today's bar still doesn't show up.
The point is that I receive all the intraday data, but it seems it can't merge it to create a daily bar.....

I've already tried to update my clock, click "reload all historical data" and selencting "24/7" as session template, but the problem is still there.
What could it be?

Thanks in advance.

[NinjaTrader_ChristopherJ]

Hello Eclipse,

Thank you for your post.

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris" in the subject line.
In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace and log files.

You will find the file here: My Documents > NinjaTrader 7> Trace > trace.YYYYMMDD.txt

Log file will be located by going to Documents->NinjaTrader 7>Log->log.YYYYMMDD.txt

I look forward to assisting you further with this issue.