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Problems with KINETICK REALTIME

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    Problems with KINETICK REALTIME

    Hi, I bought the basic REALTIME Kinetick package, but I have the following problem:

    With some futures I can't get the today's bar to appear on the chart.
    With some futures (e.g. HE, LE) I solved this by selecting as session template "CME commodities ETH " instead of "CME commodities RTH", but with other futures like CL or NG even I select the ETH session the today's bar still doesn't show up.
    The point is that I receive all the intraday data, but it seems it can't merge it to create a daily bar.....

    I've already tried to update my clock, click "reload all historical data" and selencting "24/7" as session template, but the problem is still there.
    What could it be?

    Thanks in advance.

    #2
    Hello Eclipse,

    Thank you for your post.

    Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris" in the subject line.
    In the message, please include the following:
    1.) A link to this forum thread.
    2.) Your most current trace and log files.

    You will find the file here: My Documents > NinjaTrader 7> Trace > trace.YYYYMMDD.txt

    Log file will be located by going to Documents->NinjaTrader 7>Log->log.YYYYMMDD.txt

    I look forward to assisting you further with this issue.
    Christopher J.NinjaTrader Customer Service

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