This is especially disappointing because I just bough market data with Kinetick, and I have an open position that im trying to manage through the chart trader but the connection is absolutely unresponsive.
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Kinetick Completely Unresponsive Today
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Kinetick Completely Unresponsive Today
What gives with Kinetick's data today? I have been waiting for about 5 minutes for data to show up on my chart... nothing yet. I guess I'll just cross my fingers.
This is especially disappointing because I just bough market data with Kinetick, and I have an open position that im trying to manage through the chart trader but the connection is absolutely unresponsive.Tags: None
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Hello spiralhead,
Thank you for your post.
Can you please tell me which version of NinjaTrader 7 you are using? You can check this under Help--> About
Please note due to recent changes with Kinetick, you must be on NT V7.0.1000.2
If you are not on this version, please update now by going to Help--> Download Site and downloading the current version of NinjaTrader 7.0.1000.2MatthewNinjaTrader Product Management
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spiralhead,
Thanks for letting us know it is up and running now.
So I may investigate into why this issue occurred, please send a note to support [at] ninjatrader [dot] com and attach your log and trace files from this morning.
You will find the log file in the Documents > NinjaTrader 7 > Log folder.
- The log file will be named ‘log.YYYYMMDD.txt’
You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.
- The trace file will be named ‘trace.YYYYMMDD.txt’
Also include 'ATTN: Matthew - 432374' and a reference to this thread.MatthewNinjaTrader Product Management
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