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price stuck in last bar

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    price stuck in last bar

    Hello,

    I have this problem: NT7 draws price into one bar, regardless of timeframe, only one bar is drawn. I have to reload historical data to get proper chart in selected timeframe, but after reload, again only last bar shows current price, and there are no further bars

    #2
    Hello Yamato,

    Thank you for your post.

    Please use the steps I have provided below to delete your historical data:
    • Disconnect
    • Tools
    • Historical Data Manager
    • Edit tab
    • Select the instrument-->Right mouse click-->Delete
    • Close NinjaTrader
    • Documents
    • NinjaTrader 7
    • Open the db folder
    • Open the cache folder
    • Select all files-->Right mouse click-->Delete
    • Open NinjaTrader
    • Connect
    • Open a new chart

    Please let me know if the issue persists after this procedure.
    Christopher J.NinjaTrader Customer Service

    Comment


      #3
      hello Christopher,

      it didn't work. My last 2min bar without reload is 20:16

      Comment


        #4
        This may be due to the Session Template you have applied. Please right mouse click within your chart-->Data Series-->Session Template-->Set to either "Default 24/5" or "Default 24/7"--> Click Ok.


        If the issue persists please answer the following questions so I may further assist:
        • What version of NinjaTrader do you currently have installed which can be found under Help-->About.
        • What data provider are you connecting to within NinjaTrader?
        • Are you showing as connected in the lower left hand corner of the Control Center?
        • Are you receiving data within the Orders tab of the Control Center?
        • Are there any error messages in the Log tab of the Control Center?
        • What time interval chart are you attempting to open?
        • When you right mouse click within your chart are you able to Reload historical data or is the option grayed out?
        • What instrument and expiry month are you attempting to load?
        Christopher J.NinjaTrader Customer Service

        Comment


          #5
          my ninjatrader currently refuses to start (there are error notifications), so I'll tell you what I know:
          It's NT7
          zenfire
          yes
          yes
          I don't know
          2min (the same problem with 10min, I use two timeframes)
          no gray out, I can reload data
          NQ 06-11

          Comment


            #6
            Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris" in the subject line.

            In the message, please include the following:
            1.) A link to this forum thread.
            2.) Your most current trace and log files.

            You will find the file here: My Documents > NinjaTrader 7 > Trace > trace.YYYYMMDD.txt

            Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt
            Christopher J.NinjaTrader Customer Service

            Comment


              #7
              Did you find a solution? I have a costumer with the same problem.

              Thanks! ;-)

              Comment


                #8
                If you client is running Windows XP this may be due to Daylight Savings. A new patch is released each year by Microsoft to address this issue. The current patch for 2011 is available here:

                http://www.microsoft.com/downloads/e...6-A22AB7DD58C2

                Please let me know if the issue persists after this procedure.
                Christopher J.NinjaTrader Customer Service

                Comment


                  #9
                  Originally posted by NinjaTrader_ChristopherJ View Post
                  Hello Yamato,

                  Thank you for your post.

                  Please use the steps I have provided below to delete your historical data:
                  • Disconnect
                  • Tools
                  • Historical Data Manager
                  • Edit tab
                  • Select the instrument-->Right mouse click-->Delete
                  • Close NinjaTrader
                  • Documents
                  • NinjaTrader 7
                  • Open the db folder
                  • Open the cache folder
                  • Select all files-->Right mouse click-->Delete
                  • Open NinjaTrader
                  • Connect
                  • Open a new chart

                  Please let me know if the issue persists after this procedure.
                  Hello Chris,

                  Good day to you! I have performed the same in the suggested steps but problem (price stuck at last bar persists)

                  Can I send you the "trace" and "log" files to your email?

                  Look forward to hearing from you.

                  Thank you!

                  Best Wishes,
                  Kang

                  Comment


                    #10
                    Hello Kang,

                    Please see my response to the email you sent to platform support.
                    JasonNinjaTrader Customer Service

                    Comment


                      #11
                      Originally posted by NinjaTrader_Jason View Post
                      Hello Kang,

                      Please see my response to the email you sent to platform support.
                      Hello Jason,

                      Thank you very much! I replied to your email =)

                      Thanks and Cheers,
                      Kang

                      Comment

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