Thanks for the update.
I don't believe changing the merge policy necessarily corrects the issue, but rather reloading the data.
I was asking for an email to give you specific instructions to collect some data for the next time this occurs and to open an existing email thread to establish email as a channel for communication as we will need to your chart settings and chart cache sent to us via email.
If you would rather not open a new email thread for this issue, I can give you the instructions via this thread.
The next time this occurs, please do not reload the data, but rather navigate to (My) Documents\NinjaTrader 7\ and compress the DB folder into a zip archive. You can compress this data into a ZIP format by right clicking on the DB folder and select "Add to ZIP Archive"
After you have collected this information, please email it to support[at]ninjatrader[dot]com and include 'attn matthew' and a reference to this thread and the chart data attachment.
After you have successfully emailed us this data, please reload the historical data and check to see if it has corrected this issue. If it then corrects, I will need a second email which includes the updated and corrected historical data. Please compress this data into a .ZIP archive using the same method as above.
If these ZIP files are very large, please use the following 3rd party service to email us these files:
http://filexpressit.com/main
Comment