Nt7/amp/cqg login error

[emski1006]

I'm running Windows 7 64 bit SVC PK 1... When I initially set up my SIM account through AMP I was able to login with the credentials given. Couple hours later (yesterday) I was kicked off and now every time I try to Login, I get the following error:


"Login Failed: System returned an error: Network connection to login system is unavailable"


Is this because there servers are not available on the weekends??? I'm just speculating. Please help.

Mike

[NinjaTrader_Chip]

Hello Mike,

Thank you for your post.

Most likely this is due to maintenance that most brokers perform. However, are you still unable to login?

[emski1006]

Hello Mike,

Thank you for your post.

Most likely this is due to maintenance that most brokers perform. However, are you still unable to login?

this all happened i would say after 5pm yesterday and as of right now I have no luck in connecting.

[Teddy_KGB]

I'm having the exact same problem. Its Saturday AM PST and I still cannot connect. I tried reconfiguring CQG as the datafeed but no luck. Also, can connect to CQG trader with no issues.

[Lcash]

I'm running Windows 7 64 bit SVC PK 1... When I initially set up my SIM account through AMP I was able to login with the credentials given. Couple hours later (yesterday) I was kicked off and now every time I try to Login, I get the following error:


"Login Failed: System returned an error: Network connection to login system is unavailable"


Is this because there servers are not available on the weekends??? I'm just speculating. Please help.

Mike

I have been having the same problem since yesterday. I have been told that they were going to do some updating of their databases on the weekend so I guess they shut down the server connection. I tried to go straight to the server on the web using their IP adresss given in the log but it says the server is not available.

I did log on to CQG Trader and their web app with no problem.
Lcash

[Lcash]

Still getting the same message! Their help desk (CQG) will be open at 2:30 Central time today and I bet their phone is going to ring off the hook!

Lcash

[Teddy_KGB]

Yep, same thing here. Surprised that more people haven't posted...

Hey Lcash - just curious how you found out they were doing updates?

thx

JO

[Lcash]

Yep, same thing here. Surprised that more people haven't posted...

Hey Lcash - just curious how you found out they were doing updates?

thx

JO

I had been having trouble with the indexes and also trouble with the historical data on US treasury bonds. During my conversations with NinjaTrader they informed me that CQG was going to be doing some updates this weekend to address some of these issues.

Lcash

[Lcash]

Just got off the phone with CQG and they have no idea what the problem is and it is only affecting AMP trading clients. They said to contact NinjaTrader to see if they had a solution.

Lcash

[Teddy_KGB]

Thanks Lcash, I was going to give AMP a call but I won't bother since I'm sure they'll just tell me to contact Ninja. I guess I'll wait and see what shakes out here...

[Lcash]

Thanks Lcash, I was going to give AMP a call but I won't bother since I'm sure they'll just tell me to contact Ninja. I guess I'll wait and see what shakes out here...

Amp is not answering the phone since it is Sunday.

Lcash

[JRagsdale]

Login failed

I have called every one i can think of CQG says its not their fault to call ninja traider. AMP is not answering im at a loss and the market is about to open!!!!! Some one HELP

[Lcash]

I have called every one i can think of CQG says its not their fault to call ninja traider. AMP is not answering im at a loss and the market is about to open!!!!! Some one HELP

I don't think we will see a solution to this until tomorrow morning. In the meantime you can log on with the CQG trader using the same username and password as you do in NinjaTrader. There are no charts in that program though.

Lcash

[NinjaTrader_Chip]

Hello

Our IT staff is currently in touch with CQG to resolve this connection issue.

We will post an update as soon as we have more information.

[Lcash]

Hello

Our IT staff is currently in touch with CQG to resolve this connection issue.

We will post an update as soon as we have more information.

Thank you! It is hard to do your planning for the weeks trading when you cannot get on your charting software for the entire weekend. I look forward to hearing from you soon.

Lcash